Service Writer - Sioux City Job at North American Truck & Trailer, Inc. in Sioux

Job Description

Job Description

Sioux City Truck & Trailer is looking to fill our 2nd shift Service Writer positon.

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

Key Responsibilities :

Customer Interaction :

Greet customers and provide a welcoming and professional first impression.

• Listen to customer concerns, questions, and descriptions of vehicle issues.
• Communicate effectively to understand and document the customer's service needs.

Service Recommendations :

Consult with customers to assess their vehicle's maintenance or repair requirements.

Cost Estimates and Invoices :

Provide customers with accurate cost estimates for proposed services.

Scheduling and Coordination :

Schedule service appointments based on customer availability and shop capacity.

Parts and Inventory :

Order necessary parts and materials for service and repairs.

Customer Satisfaction :

Maintain a high level of customer satisfaction by addressing concerns and providing regular updates.

Technician Communication :

Communicate service requests, vehicle histories, and customer preferences to the service technicians.

Record-Keeping :

Maintain organized and accurate records of customer interactions, service orders, and invoices.

Sales and Upselling :

Identify opportunities to upsell additional services or recommended maintenance.

Qualifications :

Service Writers are essential in providing customers with a seamless and satisfying service experience while ensuring that their vehicles receive necessary maintenance and repairs. Their role involves effective communication, service coordination, and attention to customer needs, contributing to the overall success of the service department or repair shop.

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