What are the responsibilities and job description for the Field Service Technician II - Packaging position at North American?
Position Overview
This Technician will have the knowledge required to test, diagnose, maintain, and repair packaging machinery. Work requires knowledge of various trades and would perform a wide variety of electrical and mechanical maintenance and service work on various types of packaging equipment. This technician will have had exposure to most Manufacturers Secondary packaging equipment. Requires PLC communications and program modification capabilities.
Responsibilities Include :
- Diagnose, Identify, and Troubleshooting Industrial Packaging Equipment
- Conduct installation, maintenance, and repair work and run / lead Installation Crews.
- Ability to read and interpret technical manuals and blueprints
- Face-to-Face Customer Service - Maintaining open and informative communication with customers to ensure diagnosis and status of repair updates are given to establish customer trust and confidence.
- Professionally build customer relationships through solution-oriented communication and service, both on-site and phone support.
- Identify and participate in sales opportunities such as Maintenance plans, retrofits, spare parts kits, or replacement equipment to customers as warranted, and work with the sales team to identify sales opportunities.
- Provide service reports, service and parts quotes, tech stock inventory, and expense reports to the service manager on all activities and complete them promptly.
- Properly document, label, and return all defective parts resulting from the repair.
- Comply with all safety policies, practices, and procedures always
- Work as a member of the local and national teams to provide efficient service to all accounts.
- Supervise and train junior maintenance staff
- Experience in repair or packaging field products required – Firm understanding of Case Erectors, Stretch, and Shrink film equipment.
- Perform film audits and be able to identify film issues and resolutions.
- Read electrical and mechanical schematics and other documentation to prepare for assigned service calls, installations, and customer training.
- Must be self-motivated with the ability to lead a team and or work & think well independently.
- Complete and pass all factory certification courses as the Field Service Training Program dictates.
- Excellent written and oral skills required for service call reporting.
- Strong service time management skills preferred.
- Basic PLC skills – can write simple logic, interface with equipment and can make simple program changes. Has successfully attended formal PLC training.
Must be proficient in Microsoft Excel, Outlook, SharePoint, and Salesforce CRM
The ideal candidate will have :
