Sales Administrator

Summary:

Sales administration and customer service duties, including both internal and external customer support. Contributes to the training and mentoring of level 1 and 2 sales administrators, as needed.

Requirements

• Prompt response to external customer inquiries
• Support for regional sales managers, reps, and internal sales group as necessary
• Perform quoting and enter orders into ERP and CRM systems
• Review, process, and expedite sales orders and RMAs
• Basic review of purchase orders to ensure adherence to customer requirements, government specifications, and company policy
• Create packing slips for shipments, process invoices, and help resolve invoicing issues
• Compliance with export control process on applicable orders. Support for export control on level 1 and 2 admins’ applicable orders
• Provide friendly, professional, and timely service to effectively resolve customer concerns and issues
• Attend select meetings to keep management abreast of sales and customer service issues
• Contribute to the training and mentoring of level 1 and 2 sales administrators, as needed
• Additional sales administration and customer service duties as required. Responsibilities may grow with territory

Qualifications

• Bachelor’s degree preferred
• 5 years of experience in a sales administration and/or customer service role required
• Salesforce experience required
• Experience working in engineering and/or manufacturing industry required
• Basic understanding of contractual documents require

Other Skills and Abilities

• Proficiency in Microsoft Office applications
• Microsoft Dynamics AX and/or CRM experience a plus
• Ability to work dependably, unsupervised, in a remote capacity
• Ability to communicate professionally and clearly, both written and orally
• Good organizational skills and ability to work in a team environment
• Patience and professionalism under pressure, with strong attention to detail
• Must be reliable, pleasant, and professional in appearance and manner

North Atlantic Industries offer comprehensive and competitive packages including:

• Medical, Dental, and Vision Insurance
• Company-provided Life and AD&D Insurance
• Voluntary Supplemental Life Insurance
• Long-term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tax-deferred 401K with company matching contributions
• Vacation, holidays, sick
• Employee tuition reimbursement
• Business casual dress environment
• Schedule: M-F Day Shift
• Hybrid Role. Must be able to work in Bohemia, NY for onsite days.

North Atlantic Industries (NAI) is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applicants will receive consideration for employment without regard to any legally protected status. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at 631-567-1100 or by email at hr@naii.com. As a federal government contractor, in accordance with applicable laws, regulations, and Executive Orders, North Atlantic Industries (NAI) is required to develop annual Affirmative Action Plans for Protected Veterans and Individuals with Disabilities. Any employees or applicants who wish to review the Affirmative Action Plan for Protected Veterans and Individuals with Disabilities can contact us by sending an email to hr@naii.com or by calling 631-567-1100.