Case Management Supervisor

Job Type Full-timeDescriptionPosition is based in Santa Rosa Company OverviewAt North Bay Regional Center, (NBRC) we believe that all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure that we achieve our goals daily.Who We ServeNorth Bay Regional Center provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties. We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and support for individuals with developmental disabilities. At NBRC, we're promoting opportunities by supporting choices for people with developmental disabilities.North Bay Regional Center serves over 10,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. Guided by our NBRC Mission and Values to assist people with developmental disabilities to obtain the services and supports needed to live as others do in the community, NBRC has established Strategic Goals to guide our efforts in focused areas : employment, independence, community access and family supports.Note : Bilingual Spanish / English skills are preferred.DEFINITION : Responsible for the oversight of case management and community program activities within a geographic catchment area usually defined by county boundaries. NATURE OF WORK : Under the direction of an Director or Associate Director of Client Services, orients, trains, supervises, and evaluates case management staff; coordinates case management activities with other program staff; ensures client individual program plans are effectively implemented in a manner consistent with client needs, laws, regulations, and North Bay Regional Center policies and procedures; organizes and supervises service coordinator activities and case management duties including the supervision of cases requiring intensive case management and high levels of expertise. If assigned to support young children, ages 3-6, this position will supervise Service Coordinators who will support the clients and their families in navigating the regional center system, their transition into the public school system, as well as assisting Service Coordinators with the process of determining Lanterman eligibility for children under provisional eligibility prior to turning 5 years old.If assigned to support adults and children of all ages with low to no Purchase of Service (POS) usage, this position will supervise Service Coordinators who will support the clients and their families in navigating the regional center system, while providing monthly educational and informational materials and training about the regional center and its community partners. This position will work closely with the Diversity and Equity Specialist to promote service equity and remove barriers related to cultural and linguistic reasons. This position will be responsible for all tracking and reporting regarding low-to no POS usage to the Department of Developmental Services (DDS). EXAMPLES OF WORK : Performs formal and informal performance evaluations of case management staff in collaboration with the Director or Associate Director of Client Services; assigns cases to Service Coordinators (SCs); provides supervision to SCs; approves purchases of service; reviews individual program plans for appropriateness and accuracy; conducts staff training; leads and participates in meetings; provides resource information and guidance as needed to perform case management responsibilities, collaborates with community partners including vendors and local school districts; participates in selection and hiring of case management employees; provides out-of-home placement information to North Bay Regional Center staff and staff of other placement agencies; meets with care provider groups; participates in interdisciplinary staff meetings; when working with young children ages 3 to 6, will participate in eligibility determination process for children who are provisionally eligible. May be responsible to act as the Transition Liaison contact for NBRC and complete all required duties related to building community partnerships with local school districts and SELPA's. When working with adults and children of all ages with low to no POS usage, will frequently provide reports and presentations to DDS, community partners, and in public presentations.RequirementsMINIMUM EDUCATION AND EXPERIENCE : Completion of a master's degree in a field which offers content related to developmental disabilities, such as social work, psychology, or nursing. Three years of paid case management experience after the degree, at least one of which is in the field of developmental services and one-year supervisory experience in his / her specialty field. OR Two years in another professional position at North Bay Regional Center, and two years case management experience.Minimum qualifications may be waived depending on the agency's need for specialized skills (such as language abilities).KNOWLEDGE AND ABILITIES : Knowledge of case management philosophies, techniques, and procedures; knowledge of social and mental health needs of the community and of available community resources; knowledge of factors underlying work with the developmentally disabled; ability to interpret and apply a variety of legal requirements and policy standards; ability to plan, schedule and supervise the work of others, and to evaluate performance; ability to formulate the establishment of objectives designed to effectively achieve stated goals; ability to prepare or supervise the preparation of statistical and narrative reports; ability to establish and maintain effective working relationships with staff, clients, community representatives, and others; knowledge of the interdisciplinary process. Possession of narrative writing skills.SPECIAL REQUIREMENTS :

• Fluency in a language in addition to English is desirable and may be required.
• Ability to provide personal transportation, or access to another form of reliable transportation, during and after working hours.
• Flexibility in work hours is required to meet needs of the regional center constituency.
• This position will be primarily based in the office, however, remote work may also be available.ESSENTIAL FUNCTIONS : Visit clients in their homes, community, and day programs, if necessary.Maintain a high level of personal and professional conduct.Use initiative and sound, independent judgement within established guidelines.Train, supervise, evaluate, and motivate personnel by cultivating a sound organizational climate.Make decisions with a minimum of direction. Analyze and find effective solutions to problems. Communicate effectively in person, on the telephone and in writing.Organize, prioritize, and coordinate work activities.Read, interpret, and follow complex policies, procedures, laws, and regulations.Interact tactfully and effectively with those contacted in the course of the work.Perform work under stressful conditions, as required.Maintain current workload with complete and accurate documentation. Attend meetings in and out of the office with punctuality.Conduct meetings, interviews and evaluations and interpret and document the information. Represent the agency's philosophy, policies, and standards in a professional manner in the community and with staff.Understand and utilize sound case management and counseling principles.Adhere to a reliable work schedule, i.e., punctuality in reporting to work and in using consistent sign-out methods. Accurate and timely recording on time sheet and mileage forms.Timely notification to supervisor of schedule changes, i.e., use of accrued time off.Other duties, as assigned.BenefitsAt NBRC, we offer our employees a comprehensive benefits package, including : CalPERS Retirement PlanCalPERS Medical Insurance Plans, with generous employer contributionsDental Insurance, with zero cost for employee only coverageVision Insurance, with $5 / month employee cost share for employee only coverageFlexible Spending Accounts for Medical and Dependent Care100% Employer Paid Life InsuranceGenerous vacation and sick accrual policiesEmployee Referral Reward Program15 Paid Agency Holidays / yearCalPERS 457 Supplemental Retirement PlanBi-lingual language differential : For those speaking, reading and writing other than English - $200 per monthFor those speaking a language other than English - $150 per monthFor those using American Sign language - $200 per monthSalary Range$88,428 - $97,536 with opportunities for 5% increases annuallyNorth Bay Regional Center is an Equal Opportunity EmployerSalary Description $88,428 - $97,536

Salary : $88,428 - $97,536