What are the responsibilities and job description for the Medical Assistant - Behavioral Health position at North Bend Medical Center?
North Bend Medical Center
Job Posting
Position Title: Medical Assistant- Behavioral Health
Reports to: Department Manager
Hours: Monday – Friday typically 8:00am – 5:00pm (Hours may vary slightly dependent upon patient scheduling)
North Bend Medical Center is currently hiring a Medical Assistant for our Behavioral Health Department. Located in Coos Bay Oregon along the beautiful Southern Oregon coast. North Bend Medical Center hosts over 100 providers in a variety of specialties and 400 employees.
North Bend Medical Center is dedicated to providing opportunities for careers and making a difference in people’s lives with a strong desire to help others. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at NBMC.
We are committed to offering:
- Competitive wages
- Excellent medical, dental and vision insurance options
- Generous paid time off
- 401k company contributions
- Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.
Full Job Description:
Position Summary:
The Medical Assistant will perform various duties to keep the healthcare practice running smoothly, including front and back-office duties; answering phone, scheduling patients, referrals, billing, triaging patients, rooming patients, assist provider with exams, process prescription refills, patient follow-up and processing of appropriate patient paperwork and electronic health record documentation.
Principle Responsibilities:
- Schedule appointments by phone or in person.
- Is accessible, available, and visibly present to members of PCBH team, primary care patients, and health professionals on a same-day basis during regular clinic hours.
- Provides triage and patient flow assistance to the Behavioral Health psychiatric provider.
- Handle patient notifications.
- Process patient paperwork, referrals, lab requests, etc.
- Facilitates Primary Care Provider and patient requests for same-day and future consultations with the psychiatric provider and BHCs.
- Manages and coordinates referrals to specialty behavioral health services including Mental Health and Substance Abuse services.
- Participates in Behavioral Health department team meetings and other organizational meetings as assigned.
- Assists with coordinating interpretation services for the psychiatric provider for providing culturally sensitive services.
- Responds effectively to people of all ages in a state of behavioral health crisis in person and on the phone.
- Develops and maintains an up-to-date list of community resources, mental health and substance use referrals. Provides information, support and community agency referral for community members as needed in collaboration with Care Management department.
- Assists in implementation of policy, procedures, and quality improvement activities within the Behavioral Health department as directed.
- Process prescription refills.
- Clean and prepare exam rooms.
- Room patients, take vitals and complete patient intake forms including screener/flowsheet entry.
- Administer injections.
- Assist provider with exams, if needed.
- Provide support to team members in providing excellent patient care.
- Maintain strict confidentiality.
- Demonstrate safe work practices.
- Perform other tasks as assigned.
- Billing if needed.
- All employees have a responsibility to comply with our organization’s policies and procedures, and the code of conduct.
Qualifications:
- High school diploma or GED
- Excellent interpersonal skills
- Flexible, able to prioritize and multitask in an ever-changing environment
- Good analytical, oral communication and written communication skills
- Maintain a professional attitude and appearance
- Use of computer and telephones
- Consistent and punctual attendance
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