Customer Support and Billing Specialist

Job Description: Customer Support and Billing Specialist

Position Type: Direct Hire

Number of Openings: 2

Start Date: ASAP

Location: Chicago- Archer Heights neighborhood

Workplace: Mainly remote- Hybrid (Onsite 3 days/month)

Work Hours: General availability between 7am - 5pm, rotating shifts of 7am - 3:30pm and 8:30am - 5pm every two weeks

Salary: $50,000 - $53,000 (dependent on experience) - also quarterly bonuses of 3% annual salary paid out

Education: An Associate's degree in Business or related field required, but significant experience may substitute

ABOUT:

As a Customer Support and Billing Specialist, you will play a pivotal role in providing universal support and service, with a primary focus on accounts receivable activities. You will also support our sales field and customers, handling everything from pre-sales inquiries to the collections and invoice payment processes.

KEY RESPONSIBILITIES:

• Customer Interaction: Answer inbound calls and emails with urgency, addressing questions related to order processing, credit applications, and collections. Provide universal support to customers and the sales field.
• Accounts Receivable: Manage accounts receivable activities, including processing credit applications, evaluating creditworthiness, contacting customers for past-due payments, and issuing credit memos.
• Decision Making: Make critical decisions regarding tax exemption certificates, processing credit memos, and managing credit balances.
• Collaboration: Work closely with the sales team to resolve past-due accounts and contribute to a collaborative, innovative work environment.
• Problem Solving: Embrace opportunities to solve problems and improve processes, ensuring a high level of customer satisfaction.
• Task Management: Monitor daily task schedules, adjust to changing priorities, and use slower periods for follow-up on open cases, process credits/refunds, or outbound collections.

QUALIFICATIONS:

Education:

• Associate's degree in Business or related field required.

Experience:

• 3 years of experience in Accounts Receivable/Call Center environments.
• Minimum of 3 years of collections experience required
• Knowledge of credit to invoicing processes and multi-state sales tax exemption requirements is preferred.

Technical Skills:

• Proficiency in Microsoft Office, with strong Excel skills; experience with SAP is highly desirable, Salesforce CRM preferred.

Attention to Detail:

• High degree of accuracy in managing accounting figures, proven ability to handle multiple tasks in a fast-paced environment.

Personality Traits:

• Well-rounded and adaptable, comfortable wearing multiple hats and managing various responsibilities.
• Strong communication skills, both verbal and written.
• Personable and outgoing, fitting well within a friendly, collaborative team environment.

Industry Background:

• Open to candidates from various industries (experience in food and beverage manufacturing preferred)

BENEFITS:

• Vacation and Holidays: Including New Year's Eve, New Year's Day, MLK Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, Christmas Eve, and Christmas Day.
• 401(k) Plan
• Health Insurance: Medical, dental, and vision.
• Employee Assistance Program (EAP): 24/7 confidential counseling services.
• Life and Disability Insurance: Basic life insurance, plus short-term and long-term disability plans.
• Other Benefits: Bereavement pay, jury duty pay, education assistance, HSA seed money, direct deposit, on-site parking, service awards, and a professional, casual dress code.