VP/Compliance Officer

SUMMARY/OBJECTIVE

Responsible for the bank's Compliance Management Program and ensuring that each functional area of the Bank operates in compliance with all applicable federal and state banking laws and regulations, and internal policies. Performs annual risk assessment and develops annual monitoring and training based on results.

KEY RESPONSIBILITIES

Fair Lending and Deposit Compliance – ensures compliance with Fair Lending, UDAAP, HMDA, CFPB rules, and all major lending regulations for community banks; participates in Marketing Committee for Fair Lending oversight; performs annual risk assessment and HMDA analysis; provides annual Board training. Ensures compliance with deposit regulations and deposit account disclosures for community banks.

Internal Audit – liaison between audit firm and department managers; works with audit firm to develop audit plan and schedule audits; assigns and uploads requested items; attends all exit meetings; receives and distributes audit reports; provides final reports to Audit Committee; and maintains internal Corrective Action Items tracker.

Complaint Management – reviews complaints for proper resolution; identifies deficiencies or regulatory concerns (Fair Lending, UDAAP, etc.); reports results and trends during quarterly Compliance and Audit Committee meetings.

Monitoring – maintains monitoring schedule; performs internal regulatory monitoring (HMDA, Fair Lending, Reg O, SAFE Act, Adverse Action, Flood, PMI, Escrow, Reg CC, Reg E, etc.) and presents results to Audit Committee quarterly; performs annual branch audits for compliance with disclosure requirements; performs annual website review.

CRA Officer – chairs CRA Committee; responsible for bank compliance with regulation and requirements, maintaining CRA Public File, researching and informing Committee of upcoming regulatory changes, amendments, proposals, and final rules, and preparing committee minutes for quarterly Board meetings.

Record Retention - oversees record retention process and maintains all retention vaults. Responsible for review/updates to the retention schedules and the Record Retention Procedure. Approves annual destruction of retention documents maintained in the retention vaults.

Board Meetings – provides content for and makes presentations to Audit Committee, Executive Committee, and Board of Directors meetings. Maintains policies for annual review and updates.

Reg O Officer- responsible for bank compliance with regulation and requirements; maintains list of Reg O Officers; provides annual Reg O Surveys to Board members and Executive Officers; identifies Insider Lines of Credit for Board reapproval; provides annual Board training.

Training – Creates internal training schedules; administers the ABA LMS online training platform; conducts in person training as needed, including annual Board of Directors training.

Products, Rates, Advertisement & Marketing Reviews – reviews new product disclosures and rate changes for deposit accounts and loans; reviews all marketing materials and advertisements for compliance with applicable regulations.

Administration – Maintains compliance systems including those used for online training, policy maintenance, Fair Lending reviews, and compliance resources.

COMPETENCIES 

• Proven ability to collaborate effectively with internal departments and external entities and be recognized as a trusted advisor
• Demonstrated ability to provide caring, prompt, and efficient service in handling customer and employee needs
• Excellent attention to detail and proven accuracy
• Ability to represent bank in a courteous and professional manner
• Must be independent and objective
• Must be exceptionally organized and able to handle multiple tasks simultaneously
• Proficient computer skills and ability to use technology to collaborate with others and perform work

SUPERVISORY RESPONSIBILITIES
 Supervises Compliance team members.

REQUIRED QUALIFICATIONS

• 5 years of relevant compliance experience, preferably in a supervisory role
• Extensive background in financial institution operating policies and procedures, and state and federal banking regulation, and strong regulatory understanding

PREFERRED QUALIFICATIONS

• Bachelors’ Degree in Business, Accounting, Finance, or other related field, but we may substitute an equivalent combination of education and experience
• Knowledge of bank systems such as Smartsheet, ABA LMS, SharePoint, KnowBe4, Ncontracts, and Compliance Alliance 
• Compliance certification such as CCBCO or CRCM 

PHYSICAL REQUIREMENTS/ WORK ENVIRONMENT
Work is performed in a bank/office environment with a quiet to moderate noise level. While performing the duties of this job, the employee is regularly required to sit and maneuver around the office. Reasonable accommodations may be made to allow qualified candidates to perform the essential functions of the role. 

POSITION TYPE
This full-time, exempt position is primarily an onsite role, officing in our community in Ware, MA or North Brookfield, MA with occasional travel between bank branches and offices.