What are the responsibilities and job description for the Automotive Call Center Position position at North Brothers Ford, Inc.?
Looking for a career change? Have you worked in a call center previously? We are seeking energetic individuals to join our unique and fast-paced Call Center Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally.
Responsibilities Include but aren't limited to:
- Answer customer calls and establish follows-up with sales and service appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Follow up with leads that are not ready to make an appointment or no-show
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in strong customer service experience
- Willing to submit to a pre-employment background check & drug screen
For further questions, or to apply in person please see Shannon Brochu in the main showroom. Thank you.
