JOB CLASSIFICATION:
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Classified, Exempt
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QUALIFICATIONS:
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Educational Level:
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Preferred: Associate’s degree in Computer Science or related major
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Certification or Licensure:
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None required
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Experience Desired:
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Preferred: At least 3 Years IT Helpdesk (Tier I) experience
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Employee Characteristics:
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Cooperation
Attention to Detail
Dependability
Integrity
Concern for Others
Self-Control
Stress Tolerance
Adaptability/Flexibility
Independence
Initiative
Collaboration
Confidentiality
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DEPARTMENT:
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Technology
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REPORTS TO:
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Network Operations Director
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REQUIRED RESPONSIBILITIES AND JOB TASKS:
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- Plan and coordinate technology budget with school administration.
- Design, implement, maintain and document all technology systems at assigned schools.
- Install and perform repairs to hardware, software, peripheral or network equipment.
- Oversee the daily performance of staff and student computer network systems.
- Set up equipment for staff and student use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Communicate with supervisor and co-workers by telephone, in written form, email, or in person to establish requirements for new systems or modifications.
- Develop training materials and procedures, and/or train users in the proper use of hardware and software.
- Refer to major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
- Modify and customize commercial programs for internal needs.
- Answer users’ inquiries regarding computer software and hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Other duties as assigned.
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TECHNOLOGY EXPECTATIONS:
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- Computers and Electronics - Knowledge of circuit boards, processors, electronic equipment, and other computer hardware and software, including applications and basic programming / scripting.
- Operating Systems – Knowledge of Mac OS X and Windows, and Linux/UNIX client / server network operating systems administration and current trends.
- Telecommunications/Networking- Knowledge of transmission, routing, switching, control, and operation of wired, wireless, PBX or VoIP telecommunications systems along with a thorough understanding of the OSI model, networking protocols within, and TCP/IPv4 subnetting.
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REQUIRED SKILLS AND ABILITIES:
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- Customer and Personal Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
- Mathematics – Knowledge of arithmetic, algebra, geometry and their applications.
- Psychology – Knowledge of human behavior and performance; individual differences in ability, personality, and interests.
- Oral / Written Comprehension - Listening to and understanding information and ideas presented through spoken words and sentences or reading and understanding information and ideas presented in writing.
- Oral/Written Expression - Communicating information and ideas by speaking or writing so others will understand.
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Active Learning – Understanding the implications of new information for both current and future problem solving and decision-making.
- Communicating with Persons outside Organization – Communicating with people outside the organization; representing the organization to customers, the public, government, and other external sources.
- Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Interpreting the Meaning of Information for Others – Translating or explaining what technical information means and how it can be used.
- Team Player – Encouraging and building mutual trust, respect, and cooperation among team members.
- Instructing – Effectively teaching others how to do something.
- Problem Sensitivity – Acknowledging when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
- Time Management – Managing one’s own time and the time of others.
- Coordination – Adjusting actions in relation to others’ actions.
- Persuasion – Persuading others to change their minds or behavior.
- Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Service Orientation – Actively looking for ways to help people.
- Installation – Installing equipment, machines, wiring, or programs to meet specifications.
- Troubleshooting – Determining causes of operating errors and deciding what to do about it using logic and reasoning to evaluate options and implement solutions.
- Equipment Maintenance – Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection/Job Planning – Determining the kind of tools and equipment needed to do a job.
- Ability to work with minimal supervision.
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ESSENTIAL FUNCTIONS:
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The essential functions of this position include: (1) regular, dependable attendance on the job; (2) the ability to perform the identified tasks and to possess and utilize the identified technology expectations, skills, and abilities and to perform the identified work activities; and, (3) the ability to perform the following identified physical requirements:
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