What are the responsibilities and job description for the Administrative Associate II - Durham County position at North Carolina Adult Correction?
Description of Work
This position is the first point of contact for criminal offenders reporting for their probation appointments. Position will provide clerical support to Chief Probation/Parole Officer(s) and the employees therein consisting primarily of Probation/Parole Officers.
The mission of Community Supervision is to protect the safety of citizens in communities throughout the state by providing viable alternatives and meaningful supervision to offenders on probation, parole, or post-release supervision. The primary goal of Community Supervision is to reach an equal balance of control and treatment for offenders that will positively affect their behavior and lifestyle patterns. Probation /parole officers protect the public safety by helping offenders learn to live within the law. They supervise offenders' activities in the community and ensure their compliance with court orders and sanctions.
The North Carolina Department of Adult Correction (NC DAC) is responsible for safeguarding and preserving the lives and property of its residents through prevention, protection, and preparation. We have a mission that matters!
This is a full-time position (40 hours per week) with benefits.
The salary grade for this position is NC02. State employees are encouraged to apply for positions of interest even if the salary grade is the same as or lower than their current position. If selected for this position, a new salary will be calculated taking into consideration the quantity of relevant education and experience, funding availability and internal equity. Based on these factors, a pay increase or decrease may result.
The primary duties of the Administrative Associate II are to:
- Monitor offender waiting areas
- Answer basic inquiries from offenders
- Direct offenders to the appropriate personnel
- Direct all incoming visitors via telephone or face-to-face
With limited instruction from supervisor, the Administrative Associate II will electronically compose the following using Microsoft Word, Excel and e-mail:
- Memoranda
- Letters
- Official court documents
- Investigatory reports
- Statistical reports
This position will proofread documents for spelling, grammar and punctuation, input and comprehend computer-generated data. Position will analyze, reconcile, and compile monthly reports with specified time frames to include but not limited to unit statistical reports, stamp logs, mileage logs, phone bills and copy machine reports. Position will receive and process mail and conduct an inventory of equipment.
- Must be able to effectively maintain files and records according to departmental policy to provide quick, easy access and retrieval of information.
- Must be able to effectively and accurately operate various office machines to include computer, calculator, fax, and copy machine.
- The Administrative Associate II will assist the District Administrative Specialist I when requested.
- Position holder must be able to learn software applications such as OPUS, or any other proprietary software needed to carry out the duties of the position.
Knowledge, Skills and Abilities / Competencies
Applicants must have the following documented experience described within the body of work experience on the application:
- Customer service
- Keeping records, writing reports, filing and maintaining documents or logs in hardcopy and electronic formats,
- Use of proper spelling, grammar, and punctuation.
- Use of MS Word and Outlook, and any commonly used internet browser,
- Working independently,
- Conveying information through written or verbal means to individuals or groups; this may include peers, co-workers, probationers, community members, or stakeholders
- Interpreting and carrying out instructions received verbally or in written form,
- Coordinating office work or office support activities
- Experience working in a position requiring confidentiality,
- Experience working in a legal, criminal justice, or court-related environment,
- Experience with the full suite of commonly used MS Office applications (Excel, Word, PowerPoint, SharePoint)
- Experience with OPUS, or any other proprietary software needed to carry out the duties of the position.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
Supplemental and Contact Information
Come Join Us To Make A Difference!
Department of Adult Correction is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.
The Division of Community Supervision (DCS) is responsible for overseeing supervision of adult offenders on probation, parole, or post release. The DCS mission is to ensure public safety while helping offenders make positive changes and successfully complete their supervision.
DCS collaborates closely with the NC Post-Release Supervision and Parole Commission, the court system as well as other state agencies, and community partners, particularly those addressing mental health, substance use, and re-entry issues faced by our returning citizens.
DCS is also responsible for the supervision of offenders who transfer from other states through the Interstate Compact program and has oversight of the Community Service Work Program.
The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB-23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD-256 or NGB-22.
- If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
- Per NC General Statute 143B-972.1 (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader), applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”). This is in addition to submitting fingerprints during the application process.
For questions specific to this posting other than your application status, please contact the Division HR Tech at 984-204-2522. For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.
