What are the responsibilities and job description for the Associate Director of Operations position at North Carolina Agriculture & Technical State Unive?
Description :
The Associate Director of Operations for Orientation and New Student Programs plays a critical leadership role in overseeing the planning, coordination, and execution of large-scale events, including New Student Orientation and special programs that serve over 10,000 students and guests annually. This position is responsible for ensuring that all events and programs are executed efficiently, effectively, and in alignment with the university’s mission to provide an exceptional student experience. The Associate Director will work closely with the Director, other university departments, and external partners to deliver high-impact, seamless events for first-year students and their families.
Key Responsibilities :
Strategic Planning and Program Development :
Contribute to the strategic planning and development of new programs and initiatives that enhance the orientation experience for students and their families.
Identify opportunities for innovation in event planning and delivery, staying current with industry trends and best practices.
Assist in the creation and management of communication strategies to promote orientation events and programs to students, parents, and the broader campus community.
Operations and Logistics Management :
Develop and oversee event timelines, budgets, staffing plans, and resource allocation to ensure efficient and cost-effective operations.
Implement best practices for large-scale event logistics, including registration processes, attendee flow, and crowd management.
Ensure compliance with university policies, safety standards, and accessibility requirements across all events and programs.
Utilize data and feedback to assess the effectiveness of events and programs, making continuous improvements to enhance the student and guest experience.
Team Leadership and Collaboration :
Supervise and mentor a team of event coordinators, student workers, and volunteers, providing guidance and support to ensure successful event delivery.
Collaborate with university departments, including Academic Affairs, Student Life, Housing, and Facilities, to ensure cohesive program execution.
Serve as a key liaison between the Office of Orientation and New Student Programs and external partners, fostering strong relationships to support event goals.
Event Planning and Execution :
Lead the planning, coordination, and execution of New Student Orientation, ensuring that all logistical aspects are managed effectively to accommodate over 10,000 students and guests.
Oversee the development and implementation of large-scale events designed to support first-year students’ transition to university life.
Manage special programs and tasks within the Office of Orientation and New Student Programs, ensuring all initiatives are aligned with strategic goals.
Coordinate with campus partners, vendors, and service providers to ensure all event needs (e.g., venues, catering, transportation, technology) are met.
Primary Function of Organizational Unit :
The Office of New Student Programs of NCA &T strives to help new students make their transition to the university by familiarizing them with the campus and its resources, developing skills necessary to make the adjustment to campus life and the Aggie community, increasing their confidence in their abilities to succeed, and instilling a positive outlook on their future as a student. In addition, NSP works with parents to foster an environment of community support for students. NSP also provides opportunities for parental involvement to enhance the role of a supportive parent.
Requirements :
Bachelor’s degree in Higher Education Administration, Event Management, Business Administration, or a related field (Master’s degree preferred).
Preferred :
Minimum of 5 years of experience in event planning, operations management, or a related role, preferably within a higher education setting.
Proven experience in managing large-scale events and programs, with a strong understanding of logistical planning and execution.
Strong leadership and team management skills, with the ability to oversee a diverse team and work collaboratively across departments.
Excellent organizational, communication, and problem-solving skills.
Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing circumstances.
Proficiency in event management software and technology tools.
Special Instructions :
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A&T State University permanent employees include the following and more :
Accrued Vacation and Sick Leave for Eligible Employees
Community Service Leave
Blue Cross Blue Shield of NC – Health Benefits
NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
12 Paid Holidays
Teachers and State Employees Retirement System ( TSERS )
Optional Supplemental Plans – 401k, 403b, 457b and 457
Employee Assistance Program ( EAP )
Campus Recreation Center Discount
University Bookstore Discount
This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
