What are the responsibilities and job description for the Degree Pathway Specialist - PKH position at North Carolina Central University?
Posting Details
Position Information
Working Title
Degree Pathway Specialist - PKH
Position Number
717482
Appointment Type
Permanent - Full Time
Tenure Track
No
FTE
1 = 40 hours/week, 12 months
If time limited, duration date
12/31/2026
Position Overview
Be an Eagle - Where Purpose Takes Flight!
Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.
Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.
Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.
Primary Function of Organizational Unit
The Division of Extended Studies is a unit within the Academic Affairs division and is responsible for the administrative oversight of the distance, online, and continuing education initiatives at NCCU. Extended Studies provides support and resources to faculty and staff for the development, delivery, and assessment of online courses and programs.
Primary Purpose of Position
The Degree Pathway Specialist will be critical in supporting the onboarding and success of new non-traditional students enrolled in PKH-powered programs. This position will provide comprehensive transcript evaluation and academic advising to adult learners, helping them develop academic plans, select courses, and prepare for handoff to the PKH coaching team to access resources that promote retention and success. This role requires a deep understanding of the unique needs of adult learners and the ability to provide personalized, proactive support in a fully online environment.
Required Knowledge, Skills, and Abilities
- Provide personalized academic advising to adult learners including guidance on degree requirements, course selection, and academic planning.
- Develop individualized academic plans that align with program requirements.
- Assist with transcript evaluations.
- Assist students with registration including adding/dropping courses and course prerequisites.
- Collaborate with faculty and PKH representatives to address academic issues and provide comprehensivesupport.
- Advocate for adult learners’ needs within the institution, helping to shape policies and practices that enhance their educational experience.
- Contribute to the development of advising resources and materials, including online tutorials, guides, standard operating procedures, and FAQs.
Minimum Education/Experience
Bachelor’s degree required. Master’s degree preferred. 2-3 years of admissions, transcript evaluation, academic advising experience and working with adult learners. Previous experience in admissions, transfer and/or advising services within a higher education institution is highly desirable. Knowledge of academic advising processes and university policies on transfer credit evaluation. Familiarity with data management and reporting tools.
Licenses or Certification required by Statute or Regulation
N/A
Equal Opportunity Employer
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Primary Responsibilities and Duties
Function
Administrative
Describe the specific tasks and responsibilities related to the function.
- Advising: Manage questions or appeals from students and act as an escalation point for students and/or Project Kitty Hawk teams for issues that need NCCU internal review and approval; provide one on one advising session and/or group advising sessions; seek resolutions to students questions and concerns, assist and communicate solutions to the students, PKH and DE teams; contribute to the Standard Operation Procedures manual; contribute to the FAQs document.
Function
Administrative
Describe the specific tasks and responsibilities related to the function.
- Degree planning: Assist in the creation and management of student degree plans and Transfer credit evaluation process for new students admitted into the Project Kitty Hawk undergraduate online degree programs on an 8 week admission cycle; seek & obtain approval of course substitutions and course approval from the academic departments; enter transfer credits in the student information systems; assist in updating and ensuring degree audits are accurate in DegreeWorks and work with the University Registrar in ensuring audits are correct.
Function
Client/Customer Service
Describe the specific tasks and responsibilities related to the function.
- Student Interaction: Serve as tier 2 level contact for students seeking questions on specific degree plan and credit transfer questions. Answer general inquiries, redirect students to the appropriate contact or resources, and provide information on NCCU academic policies and procedures.
Function
Data/Information/Records Management
Describe the specific tasks and responsibilities related to the function.
- Data Management: Assist in the maintenance of student databases and records, ensuring data accuracy and confidentiality in compliance with university policies and FERPA regulations.
Function
Administrative
Describe the specific tasks and responsibilities related to the function.
- Special Projects: Assist with special projects and initiatives as assigned by their supervisor. Attend weekly standing PKH, committee meetings and staff meetings.
Posting Detail Information
Posting Number
EPA03313P
Open Date
01/29/2025
Date desired for closing or initial review
Close Date
02/12/2025
Open Until Filled
No
Date Position Available
Special Instructions to Applicants
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Employee Benefits available to NCCU permanent employees include the following and more:
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Employee Benefits available to NCCU permanent employees include the following and more:
- Accrued Vacation and Sick Leave
- Community Service Leave
- NC State – Health Benefits
- NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
- 11-12 Paid Holidays
- Teachers and State Employees Retirement System (TSERS)
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program (EAP)
- Campus Recreation Center Discount
- University Bookstore Discount and more.
Applicant Documents
Required Documents
Optional Documents
- Resume/CV
- Cover Letter
- List of References
- Unofficial Transcripts (official required from selected candidate)
- DD-214 (Veterans Only)
- NGB23A or NGB22/DD256 (National Guard Only)
