Telecommunicator

Description Of Work

Are you looking to begin or continue a career in law enforcement telecommunications? Consider this opportunity with the North Carolina State Capitol Police.

This Telecommunicator position works to understand and interpret incoming communications and dispatch law enforcement, fire, and emergency units. Telecommunicators receive emergency and non-emergency calls, monitor alarms, security cameras, alerts, and other emergency inputs and react accordingly. Individuals in this role liaise between the public and public safety officials.

Job duties of this position include:

• Dispatching officers to calls at state-owned buildings and lots
• Operating, reviewing, and inputting data into the Computer Aided Dispatch (CAD) system, Division of Criminal Information (DCI) system, eWarrants, and CJLeads
• Monitoring and operating state-wide alarm software while dispatching responders to appropriate sites
• Recording information and statistics including upkeeping records
• Answering and transferring calls to appropriate agencies and personnel
• Monitoring and utilizing multi-channel radio software
• Interpreting and relaying information to field personnel concerning wanted persons, violations of laws, and other criminal activities
• Making immediate decisions on a wide variety of information received through various sources and disseminating this information to field personnel, agency officials, and other law enforcement agencies as appropriate
• Researching information including phone numbers, directions, criminal histories, and driving histories using resources such as the court systems, internet, and Criminal Justice Information System (CJIS)
• Entering warrants and stolen property into CJIS
• Acting as backup to law enforcement officers with statewide to local jurisdiction, including the State Highway Patrol, civil defense officials, the Department of Transportation, and local law enforcement officials
  
  

This position requires the ability to:

• Work in shifts and some weekends and holidays as needed at the discretion of the Director
• Operate in a work environment with high-stress situations requiring sound decision making skills
• Provide coverage during weather and other emergencies including working in communications centers during emergencies or search and rescue operations
• Operate telephones or perform other administrative duties as needed
  
  

This is a full-time position (40 hours per week) with State Benefits , including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an ex ample of total compensation, please click here NC OSHR: Total Compensation Calculator .

About State Capitol Police:

The mission of State Capitol Police is to provide police protection and security for state employees and visitors as well as state owned and leased property; to conduct crime prevention and employee safety programs; to provide investigatory services for criminal activities occurring on state government property to provide executive protection for federal, state, and local government officials and other visiting dignitaries to state property; to monitor fire and intrusion alarms; and to notify appropriate resources for incidences such as fire, broken water lines, power failure and malfunctioning mechanical equipment during both business and non-business hours.

Knowledge, Skills And Abilities / Competencies

DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application . Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application . A complete, all-inclusive application maximizes an applicant’s potential to qualify for th e position , as well as the highest possible salary . Salary will be based on relevant qualifications, internal equity , and budgetary considerations pertinent to the advertised position. Click here for more information and application resources.

[ Resumes may be attached as a supplement to the application but are not a substitution for a complete application .]

To qualify for this position, applicants must demonstrate ALL of the following KSAs :

• Experience using a multi-line phone system to gather information and forward information to others
  
  

Management Preferences (Optional) : These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences.

• Current DCI certification
  
  

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both . See oshr.nc.gov/experience-guide for details.

High school or General Educational Development (GED) diploma and sufficient experience to demonstrate an ability to work effectively under pressure situations;

or an equivalent combination of education and experience.

Necessary Special Qualifications: Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment.

Supplemental and Contact Information

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders . Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Public Service Loan Forgiveness Program

For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

T ranscripts

• Attaching transcripts is optional, however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university .
• Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education.
• International degrees and transcripts must be eva luated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility . The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification : https://www.naces.org/members .
  
  

M ilitary Experience

• Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.
• Applicants seeking National Guard Preference:
• A current member of the N orth C arolina National Guard in good standing must a ttach a NGB 23A (RPAS) .
• A former member of the N orth Carolina National Guard who served for at least 6 years and w ere discharged under honorable conditions, must attach either a DD256 or NGB 22.
  
  

The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." PREA Hiring and Promotion Prohibitions

Due to the volume of applications received, we are unable to provide information regarding the status of your application . P lease log in to your Government Jobs account and click "Application Status . " If you are selected for an interview, you will be contacted by the hiring manage r . If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627 . If there are any questions about this posting other than your application status, please contact Faith Riggsbee at faith.riggsbee@ncdps.gov .