What are the responsibilities and job description for the Benefits Specialist position at North Carolina Department of Revenue?
Description Of Work
“Under consideration for reclassification to HR Tech II.”
The HR Division (Total Rewards Section) of the NC Department of Revenue is seeking a problem solver with a passion for providing superior customer service to fill the role of Benefits Specialist. Being eager to learn new processes and possessing top-notch organizational skills are assets of viable candidates for this role.
This position reports directly to the Lead Benefits Consultant and has independent programmatic responsibilities serving as the Health Benefits Representative and Leave Administrator for the agency. The position assists employees in a wide variety of benefits areas, facilitates New Employee Orientation, completes HRIS actions, and performs various duties related to benefits and leave. The position requires an ability to establish and maintain effective working relationships with others; to handle confidential matters with tact and discretion; to express ideas clearly and concisely; to exercise good judgment in analyzing situations and making decisions within area of responsibility; able to learn and apply rules, procedures, and practices for various human resources management activities or personnel actions.
Specific job responsibilities include but are not limited to:
Occasional overnight travel to service centers may be required.
Knowledge, Skills And Abilities / Competencies
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Associate degree, typically in Human Resources from an appropriately accredited institution or relevant field and no years of experience required; or High school or General Educational Development (GED) diploma and 2 years of progressive experience in Human Resources.
Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.
Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-605-6074.
“Under consideration for reclassification to HR Tech II.”
The HR Division (Total Rewards Section) of the NC Department of Revenue is seeking a problem solver with a passion for providing superior customer service to fill the role of Benefits Specialist. Being eager to learn new processes and possessing top-notch organizational skills are assets of viable candidates for this role.
This position reports directly to the Lead Benefits Consultant and has independent programmatic responsibilities serving as the Health Benefits Representative and Leave Administrator for the agency. The position assists employees in a wide variety of benefits areas, facilitates New Employee Orientation, completes HRIS actions, and performs various duties related to benefits and leave. The position requires an ability to establish and maintain effective working relationships with others; to handle confidential matters with tact and discretion; to express ideas clearly and concisely; to exercise good judgment in analyzing situations and making decisions within area of responsibility; able to learn and apply rules, procedures, and practices for various human resources management activities or personnel actions.
Specific job responsibilities include but are not limited to:
- Monitor time issues and making corrections to eliminate errors in FIORI
- Serves as a primary member of the Onboarding Team including the benefits presentation and processing E-Verify.
- Correspond with employees on a daily basis with regard to their benefits, Public Service Loan Forgiveness, Voluntary Shared Leave and other general inquiries.
- Create Human Resources reports, as assigned, with focus on New Hire surveys.
Occasional overnight travel to service centers may be required.
Knowledge, Skills And Abilities / Competencies
- Basic to working knowledge of State HR systems and processes
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Benefits administration experience at a NC state agency or university is preferred.
- Experience in processing actions in the Integrated HR/Payroll System (FIORI).
- Experience using ServiceNow workflow system.
- Experience assisting employees with Family Medical Leave and disability benefits.
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Associate degree, typically in Human Resources from an appropriately accredited institution or relevant field and no years of experience required; or High school or General Educational Development (GED) diploma and 2 years of progressive experience in Human Resources.
Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.
Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-605-6074.
