Driver License Examiner I

Description of Work

Salary Grade: NC03 Salary Range: $31,200 - $50,298

This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.

This Posting is accepting applications for position 60030792 located in the Lillington Driver License Office. North Carolina Department of Transportation (NCDOT) is committed to attracting and retaining high quality talent and developing career tracks that strengthen our organization while allowing employees to build satisfying careers. Join the diverse talent community at NCDOT in a variety of jobs, including engineering, IT, public transportation, financial management, research, and many other positions across the state. When you work for North Carolina, you can rely upon a culture that values collaboration, creativity, innovation, diversity, and teamwork; the ability to impact positive change for the citizens of North Carolina; and benefit options that will enhance your quality of life, health, wellness, and future.

We are currently looking for Driver License Examiners. You will be responsible for administering eligibility tests, evaluating people applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into internal system for reporting.

You are the face of the DMV and serve an important role to reduce wait times and improve customer service. Ensuring we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required.

If you have a passion for customer service and are open to a flexible work schedule, then we encourage you to apply.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Experience explaining policy, procedure and/or laws to educate customers or the public.
• Customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele.
• Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.
• Experience in evaluation of information or documents to make determinations for actions.
• Experience working as a collaborative team player using problem-solving skills to work out solutions for delivery.
• Experience composing written communication using typing skills.

• A typing test may be administered when interviews are conducted.
• Experience with collection and disbursement of cash is helpful.
• Must attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 - 7 weeks***

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Graduation from high school and the demonstrated possession of knowledges, skills, and abilities gained through at least two years of clerical, administrative, or paraprofessional experience involving the resolution of varied public contact situations which include interviewing and/or explaining information of considerable detail; or an equivalent combination of training and experience.

Necessary Special Qualification:

Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle related offense and no more than 5 active points. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.

Supplemental and Contact Information

Sharon Ashe 919-615-7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.