What are the responsibilities and job description for the Customer Service Representative position at North Carolina Farm Bureau Mutual Insurance Company, Inc.?
About UsAt North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!About the RoleAs a Customer Service Representative, you will play a key role in our fast-paced contact center. Focused on billing analysis and problem-solving, you will handle customer inquiries via phone and email. Join our collaborative team and contribute to our mission of providing exceptional service and resolving issues effectively.Education and ExperienceHigh school graduate or equivalent required.Applicants with experience in office-based customer service will be given preference.Required Skills and AbilitiesEfficiency and ProfessionalismPresent a professional and personable attitudeAnalyze complex problems and communicate findingsMulti-task in a fast-paced customer service environmentPossess exceptional written and verbal communication skillsCollaborate effectively with other team membersDemonstrate a basic knowledge of Microsoft Word, Excel, and OutlookCapacity to absorb extensive on-the-job trainingLocation and CommitmentsFull-time role based at our Corporate Office in Raleigh, NC40 hours per weekResponsibilities of the RoleAnswer a wide variety of phone and email inquiries from customers, agents, and third parties.Interpret billing information to clarify charges to customer accounts.Document customer interactions and outcomes.Devise solutions to billing and policy issues, assign tasks to other units for processing, and follow up to ensure timely resolution.Help customers resolve basic technical issues with the website and Customer Portal.Process credit and debit card payments.Assist with Claims Loss Notice Entry.This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.
