What are the responsibilities and job description for the Game Day Box Office & Merchandise Staff position at North Carolina Football Club?
The North Carolina Football Club, owner, and operator of two affiliated professional soccer teams: the North Carolina Courage (NWSL) and North Carolina FC (USL Championship), is seeking Part-Time Box Office and Merchandise Staff. This position will serve to create a successful fan experience both the NC Courage and NCFC teams, by being a customer service agent for the in-game fan experience and serving the patrons attending games at WakeMed Soccer Park to help maintain a fan-friendly, safe, and exciting environment, with the overall goal of growing and strengthening the Club's connection with our fan base.
KEY JOB RESPONSIBILITIES
Merchandise
• Assist with setup of merchandise areas at the stadium for efficiency and presentation.
• Sell and promote merchandise to fans throughout the game.
• Receive and act on complaints from guests. Contact a supervisor or manager if needed.
• Know the layout of the stadium to direct guests.
• Knows weather and emergency protocols. Provides direction in a calm manner to fans in the event of an emergency (ex: lightning delays)
• Knows and understands all North Carolina Football Club policies and procedures relating to fan interaction and game days.
• All employees must practice safe work habits to ensure event production on game days is as efficient and safe as possible.
Box Office
• Assist with setup of the box office upon arrival.
• Sell tickets to fans starting from the time parking opens.
• Troubleshoot ticket issues and contact a supervisor or manager if need be.
• Receive and act on complaints from guests. Contact a supervisor or manager if needed.
• Knows the layout of the stadium to direct guests.
• Knows weather and emergency protocols. Provides direction in a calm manner to fans in the event of an emergency (ex: lightning delays)
• Knows and understands all North Carolina Football Club policies and procedures relating to fan interaction and game days.
• All employees must practice safe work habits to ensure event production on game days is as efficient and safe as possible.
QUALIFICATIONS
• Must be able to work nights, weekends, and holidays based on the event schedule.
• Must be able to work at least 75% of home games for both the NCFC and NC Courage teams throughout the 2025 season.
• Must be able to work outdoors in varying weather conditions.
• Must establish and maintain effective working relationships with employees, fans, and other office staff.
• Must be able to follow written and verbal instructions and communicate effectively.
• Provide excellent customer service and interactions with fans to ensure they are maximizing their game day experience enjoyment.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met or may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job requires regularly lifting/pushing up to 25 pounds and occasionally lifting/pushing more than 50 pounds or exerting heavy force, in a wide disparity or environmental conditions. The job involves standing, stooping, bending, lifting, pushing, etc.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
