What are the responsibilities and job description for the Guest Relations Assistant Manger position at North Carolina Museum of Life and Science?
Position Objective: Support the Museum’s mission by being a key member of the management team responsible for maintaining a positive and proactive work environment and delivering an exemplary level of service to all visitors. Areas of focus will be assigned and will include admissions desk, first aid and other administrative responsibilities.
Responsiblities:
- Support Guest Relations Management Team in all guest operations to provide a quality visitor experience, excellent service and ensuring a safe, clean, welcoming environment.
- Lead Guest Relations Associates in assigned area which can include admissions, rangers, train drivers, volunteers.
- Establish effective training, policy and communications processes and documentation for staff that emphasizes exemplary service to every visitor, and attention to detail.
- Maintain and ensure compliance with procedures to provide visitors with accurate information concerning prices, programs, and other Museum events and opportunities, and guest policies.
- Manage time between administrative tasks and on-stage tasks to allow for a proper balance of work load.
- Contribute to improving the guest experience by effectively handling visitor complaints and empowering the staff to do the same.
- Act as Manager on Duty as needed including supervision of all front line staff; resolving visitor problems or complaints; opening and closing procedures with accurate cash drawer set ups, reconciliations, deposit preparation.
- Work with Guest Relations Management Team to ensure adequate staffing for entire department to meet peak operation needs; fill in for various front line roles when needed.
- Foster a positive staff culture and work environment in respective work area.
- Be cross-trained in all Guest Relations roles including admissions, ranger, parking and group check-in.
- Oversight for maintaining adequate supplies and materials for Guest Relations operations.
- Attend and participate in Emergency Coordinator training as well as act as Emergency Coordinator when the need arises. Manage or support emergencies following documented Emergency Coordinator policies.
- Perform regular campus checks to ensure a clean, welcoming, friendly environment for guests
- Transport guests and staff in golf cart and museum road vehicles as needed
- Other indoor and outdoor duties as assigned
Actual Pay Rate: $21.92/hour
Salary : $22
