What are the responsibilities and job description for the Call Center Supervisor (Medical Office) position at North Carolina Retina Associates?
Duties and Responsibilities :
- Provide oversight to call center staff.
- Responsible for handling calls that are escalated by call center staff.
- Responsible for leading call center operations and working with call center staff, administrative, and clinical staff to continuously improve call center operations.
- Ensures that calls are handled in accordance with organizational procedures.
- Ensures scheduling is conducted in a manner consistent with organizational procedures.
- Ensure patient information is accurate including billing information.
- Responsible for monitoring calls.
- Responsible for directly answering calls during high volume times.
- Send patient and referring providers information as needed.
- Obtain external medical reports and maintain patient records as required by medical professionals.
- Additional duties as assigned.
Minimum Requirements :
Preferred Requirements :
Essential Job Functions :
Additional Details :
Salary : $50,000 - $60,000
