Medical Referrals Specialist (Inbound)

JOB SUMMARY

The Referral Specialist reviews inbound referrals and schedules new patients. The specialist must thoroughly understand and comprehend retinal diagnoses, and appropriately differentiate between emergent and non-emergent referrals. Utilize a high level of customer service skills and phone etiquette to create a positive rapport in providing professional, empathetic and efficient service to our referring providers and patients.

DUTIES AND RESPONSIBILITIES :

• Ensures complete and accurate demographic, insurance and appropriate clinical information is received and processed.
• Appropriately schedule referred patients in a timely manner, based on diagnosis and urgency of the referral; follows inbound referral procedures.
• Answer patient and provider questions.
• Facilitate internal communication on multiple platforms to ensure an efficient appointment flow.
• Answer incoming calls and assist with inquiries.
• Schedule patient appointments.
• Provide all appropriate information to patients in preparation for appointment : patient intake forms, financial obligations.
• Monitor, follow up and accurately document patient and referring provider communication.
• Have a strong understanding of medical insurance policies and any additional requirements according to the plan (ex : referral / authorization requirements).
• Perform all duties within HIPAA regulations; maintain confidentiality of all doctor, staff, and patient information.
• Additional duties as assigned.

SPECIAL SKILLS, KNOWLEDGE AND ABILITIES :

MINIMUM QUALIFICATIONS :

ADDITIONAL DETAILS

Salary : $18 - $24