What are the responsibilities and job description for the Creamery Supervisor position at North Carolina State University?
Job Posting Information
Posting Number
PG194556SP
Internal Recruitment
No
Working Title
Creamery Supervisor
Anticipated Hiring Range
$52,283 - $53,800
Work Schedule
Flexible as needed, 40 hrs per week including weekends
Job Location
Raleigh, NC
Department
Dairy And Process Applications
About the Department
The Dairy Enterprise System is a commodity-based operational unit within the Dept of Food, Bioprocessing, and Nutrition Sciences consisting of the Lake Wheeler Dairy Farm, the Feldmeier Dairy Processing Lab, and the Dairy Education Center located at the entrance of the Dairy Farm. The individual units participate in Teaching, Research, and Extension of dairy sciences and technology encompassing the production farm and dairy processing facility. Outreach to the general public is accomplished through the Dairy Education Center where all components of dairy are highlighted as an educational tool for university students and all aspects of the general population.
Essential Job Duties
The Food Services Supervisor has the overall responsibility of supervising all aspects of the Howling Cow Dairy Education Center and Creamery at the Lake Wheeler Dairy Farm including all components of the ice cream, food service operation, and assigned farm visitors services.
The Food Services Supervisor shall report directly to the Dairy Education Coordinator and assist in developing creamery operations and programs. The Food Services Supervisor will oversee compliance and necessary documentation of regulatory, university, college, and departmental requirements including but not limited to accounting, personnel / HR duties, purchasing, forecasting, oversight of financial and computer systems, and ensure proper training of employees.
Duties will include, but are not limited to:
The Food Services Supervisor shall report directly to the Dairy Education Coordinator and assist in developing creamery operations and programs. The Food Services Supervisor will oversee compliance and necessary documentation of regulatory, university, college, and departmental requirements including but not limited to accounting, personnel / HR duties, purchasing, forecasting, oversight of financial and computer systems, and ensure proper training of employees.
Duties will include, but are not limited to:
- Ensure adequate kitchen and food supply levels while maintaining equipment PM and necessary repairs.
- Oversee and/or prepare a range of foods that meet the standards of taste, appearance, texture, and diet requirements.
- Supervise the creamery operation including multiple personnel consisting of volunteers, service providers, retail creamery personnel, and student labor.
- Oversee compliance and necessary documentation of regulatory, university, college, and departmental requirements including but not limited to accounting, personnel / HR duties, purchasing, forecasting, and oversight of computer and payment systems while ensuring proper training of employees.
- Anticipate customer needs; address and modify work units to resolve and prevent potential problems.
- Serve as point of contact with customers regarding quality and timeliness of operation.
- Encourage customer feedback and ensure quality services during operations.
- Plan daily and weekly work schedules and events to meet needs.
- Assess the needs of the operation, and recommend changes in procedures, workflow, and staffing.
- Inspect work products and assist in food service and kitchen clean-up procedures.
- Conduct internal inspections to ensure compliance with sanitation rules.
Other Responsibilities
- Other duties as assigned.
Qualifications
Minimum Experience/Education
High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.
Other Required Qualifications
- Excellent communication & interpersonal skills
Preferred Qualifications
- Experience in a customer service supervisory role.
Required License or Certification
- NC driver’s license or the ability to obtain within 60 days of start.
Valid NC Driver's License required
Yes
Commercial Driver's License Required?
No
Recruitment Dates and Special Instructions
Job Open Date
04/22/2025
Earliest Close Date- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
04/29/2025
Notice to Applicants
Please make sure that the work history listed on your application is identical to the work history that is listed on your resume.
Special Instructions
In addition to your application, please submit a resume/cv, cover letter, and the contact information for at least three professional references.
Position Details
Position Number
00107761
Position Type
SHRA
Position Classification Band Title
Food Services Supervisor
Position Classification Band Level
Advanced
Position Classification Salary Range
$ 38,760 - $ 75,231
Salary Grade Equivalency
GN10
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event, Mandatory - Medical Emergencies
Time Limited Position
No
Time-Limited Appointment Length (if applicable)
Department Id
111102 - Dairy And Process Applications
AA/EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Salary : $38,760 - $75,231
