What are the responsibilities and job description for the Director of IT position at North Carolina State University?
Posting Information
Posting Number
PG193956EP
Internal Recruitment
No
Working Title
Director of IT
Anticipated Hiring Range
Commensurate with Experience and Qualifications
Work Schedule
Standard operating hours are 8:00 am - 5:00 pm, Monday - Friday, with occasional hours outside of normal operating hours
Job Location
Raleigh, NC
Department
Wilson College of Textiles
About the Department
For more than 120 years, the Wilson College of Textiles has developed a reputation for exceptional education, innovative research and productive industry partnerships. While we take pride in that legacy, we continue to set higher standards and new goals.
That means establishing sustainability as the foundation of everything we do. It means updating the cutting edge technology used in our state-of-the-art labs and studios. It means a commitment to a welcoming community in the opportunities we provide. Put simply, it means using our textiles expertise to improve quality of life for everyone.
We produce leaders who make a difference both at home in North Carolina and across the world. Students land top jobs in manufacturing, fashion, athletics, research, medicine, academia and more. Our faculty count the CDC, DOD and the NSF as regular research partners.
The Wilson College provides both the community feel of a small college and the resources of NC State University, a leading land-grant public research institution and recognized as one of the best employers in the state. Not to mention, it’s located in the heart of Raleigh, North Carolina, which U.S. News and World Report named the third best American city to live in.
At NC State, our employee value proposition aims to create an ecosystem of meaningful work opportunities that align with Wolfpack 2030: Powering the Extraordinary, NC State’s strategic plan. We strive to provide an accepting and dynamic culture, opportunities for personal growth and professional development, and programs to support your busy life. Simply put, we want you to achieve your highest potential at work.
If you’re a world-class applicant with a passion for higher education and a commitment to affecting positive change locally and globally, apply to become a part of our hyper-collaborative Wolfpack where everyone belongs.
Essential Job Duties
Reporting to the assistant dean of finance and operations, the director of IT is responsible for all aspects related to management and oversight of the computing and learning environments at the Wilson College of Textiles. This includes, but is not limited to, help desk support, server acquisition and management, web and database services, LAN administration, distance education technologies and support, Active Directory management, multimedia services, storage, and any other IT related technologies.
The director is responsible for promoting a positive culture of IT support both within and beyond the college community. The director strives to maintain exceptional customer service levels while also considering the importance of customer experience.
This position is also an active technical participant with the team and assists with incidents as appropriate.
The director is responsible for managing and allocating appropriate people and fiscal resources related to information technology operations in the Wilson College of Textiles.
The director will manage the Textiles Creative and Technology Services (TCTS) team which is a group of five full-time positions and a large group of student technicians who serve the College on a variety of technology needs.
The director is required to work with vendors to develop customized solutions that work within the active directory and security constraints at NC State. They are responsible for the evaluation, recommendation, and implementation of server infrastructure, specialized applications, and specialized hardware that integrates with the pedagogical and research needs of the college. The individual must be able to note trends in technical usage that may merit the reconfiguration of the software so that it continues to meet the needs of the customer. The individual must also be able to assess contractual agreements for software licenses with the office of general counsel so that appropriate software can be negotiated and purchased from the specialized textile vendors.
Other Responsibilities
Tier 2 and Tier 3 Help Desk Operations (40%)
Assigns incidents to appropriate team members including themselves based on the type of request and coverage available.
IT Management (20%)
Management of fiscal and personnel resources within TCTS. Strategically allocate budgets and oversee spending of state, foundation, and ETF funds under the direction of the assistant dean of finance and operations. Assign team members to projects or key responsibilities as appropriate.
Representative for College and University IT Committees (20%)
Represents Wilson College in college and university level committees and meetings. (i.e. Campus IT Directors, Wilson College IT Committee, Wilson College Safety Committee, Wilson College ETF/Infrastructure Committee, InTag and Engineering Sys Admins).
IT Project Management (10%)
Projects involving infrastructure, facilities, policy development and implementation. (i.e. an entire lab infrastructure renovation that involves IT, A/V and MEP implications).
Faculty and Staff Solution Development (10%)
Consult faculty, staff and department heads on solutions for college-wide issues that require larger projects for implementation and resolution. (i.e. developing a secure research policy, procedure and enforcement).
Qualifications
Minimum Education and Experience
- Master’s degree and at least 2 years of experience in IT; or Bachelor’s degree and at least 4 years of experience in IT; or an equivalent combination of education, training and relevant experience.
- At least 1 year of supervisory experience (students or professional staff).
Other Required Qualifications
- Project management experience in technical settings.
- 3 years of experience leading key IT initiatives.
- Experience with Windows Active Directory.
- Understanding of ITSM and incident response systems (i.e. Zendesk, ServiceNow).
Preferred Qualifications
- At least 5 years of experience with Windows client management technologies such as Active Directory, Group Policy, SCCM, and Powershell.
- Familiarity with php, javascript, and other web programming languages and version control systems.
- Experience with Slack.
- Experience with G-Suite or Office 365 cloud productivity platforms.
- Familiarity with configuration management systems.
- Experience with Windows Server Administration.
- Understanding of multiple web and database server platforms.
- Understanding of core networking and security principles.
- Experience in a heterogeneous environment consisting of Windows, Linux, and Mac systems.
- Experience developing automations to improve business process or workflows
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required
No
Commercial Driver's License required
No
Recruitment Dates and Special Instructions
Job Open Date
02/06/2025
Anticipated Close Date
Open Until Filled
Special Instructions to Applicants
In addition to your application please submit a current resume, cover letter, and the contact information for 3 professional references.
Position Details
Position Number
00043228
Position Type
EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID
180601 - Textiles Creative and Technology Services
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
