What are the responsibilities and job description for the Network Operations Manager position at North Carolina State University?
Posting Information
Posting Number
PG193943EP
Internal Recruitment
No
Working Title
Network Operations Manager
Anticipated Hiring Range
$95,000 - $115,000
Work Schedule
M-F 8-5; after hours as needed
Job Location
Raleigh, NC
Department
Communication Technologies
About the Department
Communication Technologies (ComTech) is dedicated to delivering exceptional communication and network services with a strong emphasis on customer service. We serve the diverse and growing NC State University community, which includes over 38,000 students and more than 10,000 faculty and staff. As the university’s primary network and telephony service provider, we proudly manage a premier enterprise network. ComTech is responsible for designing, maintaining, and supporting the data and voice infrastructures, critical facilities, and all associated components.
Our mission is to provide seamless and reliable communication services that empower the university’s academic, research, and administrative goals. ComTech offers a comprehensive range of services, including, wired, wireless and secured networks, telephony, life safety systems and critical facilities, ensuring the university community stays connected and supported at all times.
Essential Job Duties
This position provides strategic leadership to the Network Operations Center (NOC) data analyst team, fostering a culture of high performance, collaboration, and continuous growth. As a leader, you will inspire and guide the team to excel in delivering operational excellence to ensure the effective management of our core network services. By cultivating an environment of trust, accountability, and innovation, you will empower the team to proactively address challenges and implement solutions that support organizational goals.
Leadership and Operations Management
- Manage the daily operations of the Network Operations Center (NOC), including task allocation for staff and oversight of ongoing network-related projects.
- Lead a cohesive, dynamic team, fostering collaboration with senior engineering staff to resolve network issues and provide solutions for the campus community.
- Oversee the NOC staff supporting the university’s network infrastructure, ensuring alignment with operational standards and institutional goals through regular one-on-one staff engagement meetings.
- Balance day-to-day operational duties with network-related and installation project priorities to maintain service excellence.
Troubleshooting and Process Improvement
- Serve as a primary escalation point for managing the resolution of complex network issues, communicating status updates, and assigning appropriate resources to troubleshoot and identify solutions
- Streamline and continually improve network processes to enhance service offerings and operational efficiency. Act as a resource for integrating and optimizing Network Management tools, driving their continual improvement within the environment.
Documentation and Knowledge Management
- Develop and maintain documentation to establish consistent procedures and ensure compliance with organizational standards. Guide the Knowledge Management vision for the team, promoting effective information sharing and process standardization.
Communication and Engagement
- Act as a liaison with senior staff, peers, customers, and vendors to ensure that new requests and designs align with current operational standards and optimize resource utilization.
- Collaborate across teams and departments to ensure seamless integration and support for network services.
Other Responsibilities
- Other duties as assigned.
Qualifications
Minimum Education and Experience
- Master’s degree and at least one year of relevant experience OR
- Bachelor’s degree with at least two years of relevant experience OR
- An equivalent combination of education, training and relevant experience
Other Required Qualifications
- Demonstrated ability to lead and supervise a technical team ensuring effective performance and development.
- Demonstrated project management skills and experience allocating personnel and technical resources appropriately.
- Proficient in conveying policies, procedures, and technical concepts clearly and concisely through both written and oral communication.
- Experience with incident handling applications, such as ServiceNow.
Preferred Qualifications
- Strong technical/network background (CCNA or similar)
- Understanding of ITSM and/or ITIL certification
- Network Monitoring experience
- 3-5 years management experience
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required
Yes
Commercial Driver's License required
No
Recruitment Dates and Special Instructions
Job Open Date
02/07/2025
Anticipated Close Date
Open until filled
Special Instructions to Applicants
Please include as attachments your resume and the contact information for at least three professional references.
Position Details
Position Number
00008044
Position Type
EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID
516001 - Communication Technologies
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Salary : $95,000 - $115,000
