What are the responsibilities and job description for the Help Desk Student Assistant position at North Central College?
Posting DetailsPosition InformationPosting Number ST000844 Position Title Help Desk Student Assistant Department Information Technology Services Division Information & Technology Supervisor Karen Collins Supervisor Title ITS Operations Manager Description of Job Duties
- Reliable, responsible and able to work effectively.
- Excellent customer service skills and interpersonal skills.
- Effective written and oral communications skills.Help Desk assistants should be able to explain him or herself clearly
- Familiarity with NCC Acceptable Use of Information Technologies and other relevant College policies and procedures. DESIRABLE :
- Familiarity with NCC computer labs and residential networking services.
- General knowledge of Windows 10, Mac OS X, Microsoft Office 365, Mozilla Firefox, Chrome, IOS, Android and wireless connectivity
- Computer Science coursework at NCC or other institution.
- Experience in a customer service-related position.Do the job duties for this position include any driving requirements? No Job QualificationsRequired :
- Currently enrolled as a student at North Central College.
- Reliable, responsible and able to work effectively.
- Excellent customer service skills and interpersonal skills.
- Effective written and oral communications skills; Help Desk assistants should be able to explain him or herself clearly.
- Familiarity with NCC Acceptable Use of Information Technologies and other relevant College policies and procedures.Preferred :
- Familiarity with NCC computer labs and residential networking services.
- General knowledge of Windows 10, Mac OS, IOS, Android, Microsoft Office 365, Mozilla Firefox, Chrome, Safari, Outlook, wireless connectivity.
- Computer Science coursework at NCC or other institution.
- Experience in a customer service-related position.Will this position be working with minors? No Approximate number of work hours per week 10Posting Detail InformationEEO StatementNorth Central College is an Equal Opportunity Employer committed to increasing the diversity of our workforce. NCC provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application or hiring process, please notify the Office of Human Resources at 630-637-5757 or humanresources@hr.noctrl.eduDeterminations for reasonable accommodation will be made on a case-by-case basis.Open Date 08 / 05 / 2021 Close Date Open Until Filled No Special Instructions to ApplicantApplicants who would enrich the diversity of the campus community are strongly encouraged to apply.Posting Supplemental QuestionsRequired fields are indicated with an asterisk (
- Are you currently enrolled as a North Central College student, and in good academic standing?
- Please select the answer that best describes your student work authorization :
- I am authorized to work for any US employer and can provide documentation, if hired.
- I am an international student with a US social security number authorized for campus work.
- I am an international student and will need to apply for a US social security number, if hired.
- I cannot provide US work authorization.
- What interests you about working for Information Technology Services?(Open Ended Question)
- Please provide your definition of a good customer service experience.(Open Ended Question)
- Have you successfully completed Computer Science coursework at NCC or other institution?
- Please indicate which of the following computer-related skills you have (may select multiple items) :
- Familiarity with NCC computer labs and residential networking services
- Windows 10
- MAC OS
- Android
- Microsoft Office 365
- Mozilla Firefox
- Chrome
- Safari
- Outlook
- wireless connectivity
- Experience in a customer service-related positionApplicant DocumentsRequired Documents
- Work AvailabilityOptional Documents
