What are the responsibilities and job description for the Service Writer/2nd Shift position at North Central International?
Service Writer
(Fargo, ND)
North Central International is a full-service Navistar/International Truck dealer group with locations across Minnesota, Northern Iowa, North Dakota, and South Dakota. We offer truck sales and service, parts sales, and Idealease truck leasing/rentals. Our primary focus is to keep customers on the road by having an exceptional experience within our organizations. Please come join our team!
Candidate will greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.
Duties:
- Manage diesel technicians, ensuring the right tech is on the right job every time
- Schedule customer repairs so they can be completed efficiently
- Communicate with customers regarding repairs to their trucks
- Enter repair work information into the computer and update as needed
- Cooperate with parts and sales departments to ensure a positive customer experience
Skills/Qualifications:
- Must have experience managing a team of technicians to maximize efficiency, productivity, and profitability.
- Must have knowledge of how a shop functions, with past mechanical experience preferred but not mandatory. Truck experience strongly recommended.
- Must be a good communicator. Must be able to communicate in a friendly and professional manner with customers. Must be able to communicate with sales, warranty, and parts departments regularly and contribute to our overall efforts as a company.
- Must be a leader with the ability to work in a fast-paced environment.
- Must be able to multi-task.
- Must be computer literate with the ability to learn our business system.
Job Type: Full-time
Pay: $40,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Evening shift
Work Days:
- Monday to Friday
- Rotating weekends
Ability to Relocate:
- Fargo, ND 58103: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $65,000
