What are the responsibilities and job description for the Assistant Service Operations Manager position at North Central Utility of Wisconsin LLC?
Job Description
Job Description
North Central Utility (NCU) is looking for a self-motivated and results driven Assistant Service Operations Manager, to represent NCU in the semi-trailer service industry.
North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We offer reefer, dry van and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. Our parts department has an extensive inventory in Heavy-Duty Truck / Tractor and Trailer parts. Our broad product line and geographic coverage ensures we are a “One Stop Shop” for truck and semi-trailer parts. Our service department offers everything from routine maintenance, certified DOT inspections to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. No job is too big or too small for our skilled service technicians.
This position is a safety sensitive position, requiring pre-employment and post-accident drug testing.
What we bring to the table :
- Competitive salary bonus potential
- Regular schedules - no nights or weekends
- Medical, dental & vision benefits
- 401k & profit sharing
- Training, support, and ongoing career development with opportunities for growth
- Great people to work with
What you bring to the table :
Job Duties and Responsibilities :
Lead development of Service Department processes and procedures
Create SOP’s, Reference Documents, and How To instruction guides
Create SOP’s, Reference Documents, and How To instruction guides (May include training videos)
Develop and Manage Technician training program at all levels
Includes experienced technicians whether onboarding or existing
includes processes for estimating, RO’s, time entry, warranty and invoicing
Determine needed tools in the shops based on safe practices and repair procedures
Negotiate with vendors for the best price and product
Maintain safe work practices in the shop
Manage online and in person safety training
Cover for Service Managers during PTO, FMLA, or Unoccupied
Qualifications :
Responsibilities :
Driving Requirements :
Job Type : Full-time
Schedule :Experience :
Supervisory Responsibilities : Yes
Pay : Based on experience
