Job Description
Job Description
North Central Utility (NCU) is looking for a self-motivated and results driven Service Manager, to represent NCU in the semi-trailer service industry.
North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We offer reefer, dry van and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. Our parts department has an extensive inventory in Heavy-Duty Truck / Tractor and Trailer parts. Our broad product line and geographic coverage ensures we are a “One Stop Shop” for truck and semi-trailer parts. Our service department offers everything from routine maintenance, certified DOT inspections to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. No job is too big or too small for our skilled service technicians.
This position is a safety sensitive position, requiring pre-employment and post-accident drug testing.
What we bring to the table :
- Competitive salary $60,000-$75,000 per yea r bonus potential
- Regular schedules - no nights or weekends
- Medical, dental & vision benefits
- 401k & profit sharing
- Training, support, and ongoing career development with opportunities for growth
- Great people to work with
What you bring to the tabl e :
Ability to work independently and with a teamHigh degree of integrity and a strong work ethicStrong interpersonal skillsExcellent verbal, written, and presentation skillsStrong attention to detailExcellent planning, organizational, and time management skillsPositive attitudeFlexibility and ability to adapt to change with a professional demeanorHigh energyJob Duties and Responsibilities :
Oversee service department operationManage service techniciansManage all shop repair ordersIncrease NCU profit marginsEnsure department sales goals are metOversee department expensesManage department / staff training using industry best practicesManage team performance reviews and staff developmentAct as a liaison between parts, sales & serviceEffective marketingAttend industry workshops as neededEducate the customer on NCU servicesAssist wherever needed in departmentDevelop and leverage relationships with key decision makersAccurate and timely completion of sales reportsAssist managing building maintenanceWork with other department managersIdentify customer needs and opportunitiesEstimating and quotingMotivate & lead through team excellence and work ethicStrong customer negotiation skillsUnderstand the market and competitionRecruit as neededPromote and build relationships with customersPromote a safety-first workplaceWarranty administrationAssist Operations Manager as neededQualifications :
High School Diploma or GED equivalentPrevious experience preferredStrong computer skills & Microsoft Office (Word, Excel, Outlook) proficiencyLeadership skillsCustomer service experience preferredProficient with technologyAbility to meet the physical demands of the position including, but not limited to the ability to sit, stand, walk, bend, twist, reach overhead, stoop, squat repetitively and for long periods of timeResponsibilities :
Manage department & team membersReport data on sales volume, profits, and sales revenueEffectively manage executing on projects at the store levelMaintain customer and client relationshipsAccurate and timely completion of paperworkMaintain department filesDriving Requirements :
Driving is a duty of this jobDriver's License (Required)Benefits :
401(k)401(k) matching & profit sharingHealth insuranceDental insuranceVision insurancePaid time offPaid holidaysTraining and professional development opportunitiesJob Type : Full-time
Schedule :
Day shiftMonday - FridayNo weekendsEducation : High school Diploma or equivalent (Required)
Experience :
Previous experience in related field preferredExperience managing people preferredSupervisory Responsibilities : Yes
Pay : Based on experience
Salary : $60,000 - $75,000
