Parts Counter Representative

North Central Utility (NCU) is looking for a self-motivated and results driven Back Counter Sales Representative, to represent NCU in the heavy-duty truck & trailer parts industry.

North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We offer reefer, dry van and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. Our parts department has an extensive inventory in Heavy-Duty Truck/Tractor and Trailer parts. Our broad product line and geographic coverage ensures we are a “One Stop Shop” for truck and semi-trailer parts. Our service department offers everything from routine maintenance, certified DOT inspections to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. No job is too big or too small for our skilled service technicians.

This position is a safety sensitive position, requiring pre-employment and post-accident drug testing.

What we bring to the table:

• Competitive salary bonus potential

• Regular schedules - no nights or weekends

• Medical, dental & vision benefits

• 401k & profit sharing

• Training, support, and ongoing career development with opportunities for growth

• Great people to work with

What you bring to the table:

• Ability to work independently and with a team

• High degree of integrity and a strong work ethic

• Strong interpersonal skills

• Excellent verbal, written, and presentation skills

• Strong attention to detail

• Excellent planning, organizational, and time management skills

• Positive attitude

• Flexibility and ability to adapt to change with a professional demeanor

• High energy

Job Duties and Responsibilities:

• Oversee back counter operation

• Work with service technicians for repair order parts

• Assist service manager with shop estimates

• Assist service technicians and customers

• Ensure parts are pulled, dispensed to technicians, and issued to repair orders quickly and correctly

• Review Repair order status, following up and expediting backorders

• Assist with walk-in customers

• Answer phone

• Educate the retail customer on NCU parts and services

• Assist with delivery and route operation as needed

• Order processing

• Assist with parts stocking and store organization

• Load & unload vehicles as needed

• Work with management to eliminate excess inventory and increase turns

• Build relationships with customers

• Assist front counter parts

• Assist in warehouse

• Warranty administration

• Assist with Inventory

• Assist Parts Manager as needed

Qualifications:

• High School Diploma or GED equivalent

• Driver’s License in good standing

• Previous experience preferred

• Strong computer skills

• Microsoft Office (Word, Excel, Outlook) proficiency

• Proficient with technology

• Ability to meet the physical demands of the position including, but not limited to the ability to sit, stand, walk, bend, twist, reach overhead, stoop, squat repetitively and for long periods of time

• Ability to repetitively push/pull and/or lift/carry at least 50 pounds

Responsibilities:

• Ensure outstanding customer service with back counter sales

• Maintain & build customer relationships as needed

• Accurate and timely processing and completion of paperwork

Driving Requirements:

• Driving is a duty of this job

• Driver's License (Required)

Benefits:

• 401(k)

• 401(k) matching & profit sharing

• FSA

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Paid holidays

• Training and professional development opportunities

Job Type: Full-time

Schedule:

• Day shift

• Monday - Friday

• No weekends

Education: High school Diploma or equivalent (Required)

Experience: Experience in heavy duty truck/trailer parts: 1 year (Preferred)

Supervisory Responsibilities: No

Pay: Based on experience