What are the responsibilities and job description for the Service Writer/Shop Foreman Job at North Central Utility in Waukesha position at North Central Utility?

Job Description

North Central Utility (NCU) is looking for a self-motivated and results driven Service Writer / Shop Foreman, to represent NCU in the semi-trailer service industry.

North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We offer reefer, dry van and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. Our parts department has an extensive inventory in Heavy-Duty Truck / Tractor and Trailer parts. Our broad product line and geographic coverage ensures we are a “One Stop Shop” for truck and semi-trailer parts. Our service department offers everything from routine maintenance, certified DOT inspections to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. No job is too big or too small for our skilled service technicians.

This position is a safety sensitive position, requiring pre-employment and post-accident drug testing.

What we bring to the table :

Competitive salary bonus potential
Regular schedules - no nights or weekends
Medical, dental & vision benefits
401k & profit sharing
Training, support, and ongoing career development with opportunities for growth
Great people to work with

What you bring to the table :

Ability to work independently and with a team

High degree of integrity and a strong work ethic

Strong interpersonal skills

Excellent verbal and written skills

Strong attention to detail

Excellent time management skills

Positive attitude

Flexibility and ability to adapt to change with a professional demeanor

High energy

Job Duties and Responsibilities :

Assist service manager in department operation

Assist in overseeing service technicians

Assist manager in managing all shop repair orders

Assist in staff training using industry best practices

Liaise between parts, sales & service as needed

Educate the customer on NCU services

Assist wherever needed in department

Accurate and timely completion of reports

Work on trailer repairs as needed

Identify customer needs and opportunities for upselling

Estimating and quoting

Motivate & lead through team excellence and work ethic

Strong negotiation & leadership skills

Promote and build relationships with team members and customers

Initiate and process invoices

Promote safety-first workplace

Assist warranty administration

Assist Service Manager as needed

Qualifications :

High School Diploma or GED equivalent preferred

Previous experience required

Computer skills

Strong mechanical aptitude

Leadership experience preferred

Forklift experience preferred

Welding or fabrication experience preferred

Ability to meet the physical demands of the position including, but not limited to the ability to sit, stand, walk, bend, twist, reach overhead, stoop, squat repetitively and for long periods of time

Responsibilities :

Assist in managing department & team members

Effectively manage repair standards at store level

Maintain and build team relationships

Driving Requirements :

Driving is a duty of this job

Driver's License (Required)

Benefits :

401(k)

401(k) matching & profit sharing

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Training and professional development opportunities

Job Type : Full-time

Schedule :

Day shift

Monday - Friday

No weekends

Education : High school Diploma or equivalent preferred

Experience :

Previous experience in related field required

Leadership experience preferred

Forklift experience preferred

Welding or fabrication experience preferred

Supervisory Responsibilities : Yes

Pay : Based on experience

hc150846

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Service Writer/Shop Foreman Job at North Central Utility in Waukesha

What are the responsibilities and job description for the Service Writer/Shop Foreman Job at North Central Utility in Waukesha position at North Central Utility?

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