What are the responsibilities and job description for the Assistant Front Office Manager position at North Charleston Marriott?
Supervisory Responsibilities:
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in
accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are
not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work;
appraising performance; rewarding and disciplining associates; addressing complaints and resolving
problems.
Major Responsibilities:
- Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly
standards, solid product knowledge and all other components of Guest Service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our
assuring that all transactions with guests are handled in a legal and ethical manner.
- Understands and apply all property safety and security procedures to maintain a secure and safe
medical attention if necessary and contacts the GM or Human Resources immediately.
- Maintains a favorable working relationship with all company associates to foster and promote a
Essential Job Functions:
- Co-Responsible for the overall guest service of the hotel by maintaining an organized and efficient
- Prepares work schedules in accordance with forecasted occupancy
- Supervises day to day activities of front desk, bell, and van drivers’ staff
- Utilizes leadership skills and motivation techniques in order to maximize employee productivity and
Meets and exceeds customer expectations by ensuring department provides outstanding customer
service and teamwork
service and teamwork
- Coordinates staffing and payroll to conform with productivity and budgetary standards
- Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
- Works side by side with front desk associates when necessary to provide outstanding guest service;
- Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
- Participates in daily Yield Management Meetings
- Ensures that all employees follow safety rules and procedures and takes corrective action where
- Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate
- Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends
- Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Experience
Required- 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.
- 2 - 3 years: College degree in Hotel Administration; 2‐3 years hotel management/supervisory experience or equivalent combination of education and experience.
Education
Preferred- Bachelors or better in Hospitality and Resort Management or related field
Behaviors
Preferred- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Self-Starter: Inspired to perform without outside help