What are the responsibilities and job description for the FT PM AYS Operator position at North Charleston Marriott?
Duties:
- Operate and manage the phone system, ensuring all calls are answered promptly and professionally.
- Greet and assist guests in a friendly and courteous manner, providing excellent customer service.
- Direct calls to the appropriate department or individual.
- Take accurate messages and relay them to the appropriate person in a timely manner.
- Maintain a neat and organized work area.
- Assist with administrative tasks as needed.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong customer service skills with a friendly and professional demeanor.
- Ability to multitask and handle a high volume of calls.
- Proficient in using phone systems and other office equipment.
- Attention to detail and accuracy in message taking.
- Ability to work independently and as part of a team.
- Ability to manage stressful situations, work long and varied hours as business conditions demand.
- Answer inquiries, offer suggestions, and provide description pertaining to the property.
- Verify arrival and departure times, service times, and arrange for other services requested by guests, if directed.
- Maintain a professional commitment to ethics, standards and hotel directives.
- Provides routes and time schedules. Must have fluent use of the Internet for obtaining information and have maps available.
- Provide positive service to all guests at the hotel including courtesy, sincerity and enthusiasm
- Carry out guest requests using proper detailed procedures.
- Perform all duties in a safe manner and monitor those actions of others.
- Attend meetings as scheduled.
- Organize oneself, one’s work and the efforts of others and be attentive to detail.
Note: Previous experience in a similar role is preferred but not required. Training will be provided.
If you enjoy interacting with people, have strong communication skills, and can handle multiple tasks simultaneously, we encourage you to apply for the position of Operator. Join our team and be part of creating a positive experience for our guests.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
Work Location: In person
Salary : $15
