Front Desk Associate

Join Our Team at Atrium Hospitality – Where Service Meets Opportunity!

At Atrium Hospitality, we believe in creating positive experiences for both our associates and guests. We are driven by six core values that guide us in fostering a culture of excellence, and we’re looking for passionate individuals to join our Front Desk team.

Are you someone who thrives in dynamic environments? Do you love making people smile and creating lasting impressions? If so, this is the perfect opportunity for you! As a Front Desk Agent, you’ll be the first face our guests see when they walk through the door – a key role in setting the tone for their experience at our world-class property.

Why You'll Love Working Here:

• Engage with Guests from Around the World: If you enjoy meeting new people and forming meaningful connections, this is the role for you. You’ll have the chance to provide top-notch service while ensuring guests feel at home from the moment they arrive.

• Career Growth in Hospitality: This is more than just a job; it's a chance to build a rewarding career in the hospitality industry with room to grow and thrive in a supportive environment.

• Make a Difference Every Day: Your role is essential in helping guests feel welcomed and cared for. Whether it’s checking them in, answering their questions, or helping with local recommendations, you’ll be their go-to resource for a seamless experience.

What You’ll Do:

• Deliver Exceptional Service: Your goal will be to engage with guests in a way that makes them feel valued. From check-in to check-out, you’ll ensure their needs are met, special requests are fulfilled, and they have everything they need for an unforgettable stay.

• Create Meaningful Connections: Whether it's offering local tips or assisting with packages and mail, you’ll help guests navigate their stay and make a real difference in their experience.

• Be Part of a Winning Team: Our culture is built on teamwork. You’ll interact with staff across all departments, helping to maintain a collaborative, supportive atmosphere for both guests and associates.

The Values That Drive Us:

• Service: Go above and beyond to provide outstanding customer service, creating memorable moments for our guests.

• Perseverance: Turn challenges into opportunities for growth and resolution, ensuring guests leave with a smile.

• Inclusion: We treat everyone with fairness, respect, and equal access to opportunities, fostering an inclusive environment for both associates and guests.

• Respect: Your contributions are important to us. Together, we succeed as a team!

• Innovation: Stay knowledgeable about local attractions, hotel services, and everything in between to help guests with their needs.

• Teamwork: Whether it's helping with shuttle services or assisting colleagues, we work together to achieve our goals.

What We Need from You:

• A high school diploma or equivalent

• A passion for customer service – we’ve been recognized with JD Power’s Customer Service Awards for a reason! You’ll need a desire to make an impact and leave a lasting impression.

• Strong communication skills – both verbal and written – and a personality that engages others effortlessly.

• Comfort with technology – the ability to quickly learn new systems and navigate our Property Management System is essential.

• Flexibility – Hotels never close, which means we need a team that can work across a variety of shifts, including mornings, evenings, weekends, and holidays.

• A team-oriented attitude – being adaptable and willing to pitch in where needed helps our hotel run smoothly.

If you’re ready to be part of an amazing team and take the next step in your career, apply today and help us continue to provide memorable experiences for our guests!