What are the responsibilities and job description for the Front Office Manager position at North Charleston Residence Inn?
Hotel:
North Charleston Residence Inn5035 International BoulevardN.Charleston, SC 29418Front Office ManagerFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
As the Front Office Manager, you’ll be the face of the hotel, setting the tone for every guest interaction while managing daily front desk operations. You’ll lead a high-performing team, drive exceptional guest service, and keep everything running smoothly behind the scenes.
What You’ll Do:
Deliver Outstanding Guest Service: Create an atmosphere of warmth and hospitality by ensuring every guest feels welcomed, heard, and valued.
Lead & Develop Your Team: Coach and support front desk associates, manage scheduling, performance, and training to build a cohesive, guest-focused team.
Be a Guest Experience Champion: Handle guest concerns with professionalism and care, always seeking positive outcomes and long-term loyalty.
Collaborate Across Departments: Work closely with housekeeping, sales, and maintenance to ensure a seamless guest journey.
Manage with Purpose: Monitor labor, expenses, and productivity while recommending operational improvements to maximize efficiency and drive revenue.
Maintain Brand Standards: Ensure the lobby, front desk, and guest-facing areas reflect Marriott’s high cleanliness and service expectations.
Be the Go-To Leader: Act as Manager on Duty when needed, stepping up as the property leader to ensure hotel-wide service excellence.
What We’re Looking For:
Required Experience:
2 years of front desk or hospitality leadership experience
Strong communication, conflict resolution, and team-building skills
Preferred Experience:
Night audit background and extended-stay hotel experience a plus
Education:
High school diploma or equivalent (required)
Bachelor's degree in Hospitality or a related field (preferred)
Tech Skills:
Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
Familiarity with property management systems (PMS) and Marriott systems is a bonus
Why Join the Residence Inn Charleston Airport?
- A Marriott-branded property with the support of Atrium Hospitality
- Convenient location near CHS Airport, the Coliseum, and the Convention Center
- A dynamic team that values collaboration, service, and integrity
- Competitive salary and benefits
-Career growth opportunities within a leading hospitality company
-Be part of something meaningful—where guests return not just for a room, but for the people
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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.
Including:
✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer
But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70 hotels nationwide, you can grow your future the way you want.
Ready to take the next step? Join a team that values you and your future!
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy