Cheese Clerk - BU

ESSENTIAL FUNCTIONS

Customer Experience

• Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers
• Greet and engage customers throughout the store; model, and ensure they receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards
• Maintain an awareness of promotions and advertisements in order to share information with customers and co-workers
• Assist customers to find desired product; answer questions about product quality and uses; provide information about product, location of product, in-store promotions, and educational materials
• Seek opportunities to exceed customer expectations and enhance the customer experience
• Maintain a calm and friendly demeanor with all customers and co-workers in all situations
• Investigate and respond to customer questions and requests promptly; escalate to supervisor as needed

Department Operations

• Following established procedures, perform all functions of cheese production; cutting, wrapping, weighing, packaging, and pricing, using correct equipment safety and following proper sanitation and food handling procedures
• Following proper stocking, rotation and facing procedures, aesthetically merchandise and stock shelves/cases with fresh, high quality product; hang ‘out of stock’ signs whenever a product is empty on the shelf
• Alert supervisor to close dated/unsatisfactory product; recording as spoilage following established procedures
• Maintain department appearance and cleanliness including cleaning cases, ensuring sales tags are properly displayed, accurate, and in good condition; request new tags if needed, clean cases, shelves, displays and coolers
• Maintain backstock and work area cleanliness; sweeping and mopping floors regularly, washing dishes, sanitizing all equipment including countertops, knives, cutting boards; organize and properly store/rotate inventory
• Perform and comply with internal and regulatory requirements regarding food safety, such as temp logs
• Receive product deliveries, ensuring order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures
• Learn to place orders from suppliers; place orders as assigned by supervisor
• As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes in order to help new team members become proficient in specific areas and enable them to accomplish assigned tasks
• Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department
• Perform all tasks, according to department procedure, accurately, efficiently, and free of errors
• Organize time efficiently, prioritize, maintain focus, and stay productive
• Achieve established goals and expected results for the department
• Assist in keeping the store clean, orderly and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks and parking lot clear of debris, glass and spill clean-up’s, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking
• Become familiar with the products we carry throughout all departments and where they are located throughout the store
• Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently
• Regularly check mailbox and/or email for important company communications and review posted memos
• Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested
• Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned

Sanitation & Safety

• Maintain a safe work environment according to all department procedures – Safety Manual, federal and state regulations
• Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics
• Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code

REQUIRED COMPETENCIES

• Outstanding customer service skills, actively looks for ways to help customers
• Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener
• Strong attention to detail, time management, and organizational skills
• Ability to prioritize and work on a variety of tasks simultaneously, while remaining flexible in a fast-paced environment
• Ability to understand and adhere to all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines
• Works well independently but able to work closely and cooperatively with others when needed
• Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives
• Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner
• Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed
• Accept feedback openly without defensiveness
• Accept direction willingly and follow through with delegated tasks
• Willingly accept and adapt to change
• Knowledge of the natural foods industry
• Maintain positive relationships with outside professionals and vendors
• Maintain confidentiality
• Ability to operate all equipment necessary to perform the job

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Physical Requirements

• Stand and walk for extended periods of time
• Bend and stoop to grasp objects and climb ladders
• Bend and twist neck and waist, reach above and below shoulders and squat
• Bend and lift loads, not to exceed 75 pounds
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation

Work Environment

Fast paced meat department and retail floor environment. At times may work with or near moving mechanical parts (i.e. slicers, blades, and other cheese processing machinery, baler, dock equipment), in high precarious places (i.e. ladder work) and in cold/hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to computers, paging, telephones, human voices, sound system and machinery. Occasional job-related travel within Arcata and Eureka.

Customary Work Schedule

This position customarily works a varied schedule which may include early, late, and/or weekend shifts with occasional overtime and the appropriate meal and rest breaks provided. The position requires reliable dependable performance and punctuality, anything less places a hardship on other employees and store operations, therefore, regular and prompt attendance is essential to this position. Employees are expected to report for work on time, appropriately uniformed and to accurately report all time worked using the timeclock and break sheet procedures.

Compensation

This is a Union position with wages based upon a pay scale range measured by lifetime hours. Prior to offer a wage will be calculated by Human Resources giving 75% credit towards the last ten (10) years of relevant work experience to the position applied for. This will establish a baseline for the candidates incoming lifetime hours where they land on the pay scale. The current pay scale for this position ranges from $16.18 to $19.03 per hour.

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or a work environment change.

EEO STATEMENT:

North Coast Co-op is an equal opportunity employer, committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Behaviors

• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization