Medical Records and Clerical Support

Serving six counties in Northern Michigan, North Country Community Mental Health is a public behavioral health organization committed to improving the quality of life for people with mental illness and/or developmental disabilities in our communities. We are currently paying a $1,000 sign on bonus for all employees who complete six months of continuous employment with us. If you’re interested in joining a welcoming team and creating a rewarding career with excellent benefit package, visit our website to submit your application: http://www.norcocmh.org/careers/ *

• Once you are on our website you need to click on the position and scroll to the bottom of the job description and click apply for this position.

JOB SUMMARY: The Medical Records and Clerical Support staff provides support to the medical records department on an ongoing basis and is also the designated “floating” clinical secretary for North Country Community Mental Health (NCCMH) clinics in three or more counties on an as-needed basis.

Education: High school diploma with college credits or certifications in office administration and/or health information management, preferred.

Experience: Two years of experience working in a medical records and/or clerical position, preferably in a medical or behavioral health care field.

Other: Lived experiences with behavioral health issues are valued.

ESSENTIAL FUNCTIONS:

• Processes incoming and outgoing client records and correspondence under the direction of the Medical Records Specialist.
• Provides in-person secretarial coverage at clinics when dedicated clerical staff are off, as directed by the Administrative Services Manager. Requires travel between counties using company fleet vehicles, when available.
• Facilitates the exchange of medical record information via the Electronic Health Record (EHR) ensuring requests are processed in a timely manner.
• Ensures records are uploaded and maintained in the EHR in a standard format and in the designated section.
• Maintains a strong knowledge of and compliance with rules governing protected health information including, HIPAA Privacy laws, 42 C.F.R., part 2, HITECH, Michigan Mental Health Code, MDHHS Administrative Rules, MDHHS/PIHP contracts, guardianships, DPOA’s, subpoenas, CPS/APS, etc.
• Schedules client appointments and makes appointment reminder calls, when necessary.
• Reviews the clinic voicemail and automated appointment notifications and makes appropriate changes to clinical staff schedules.
• Welcomes all visitors to North Country Community Mental Health (NCCMH), notifies appropriate staff when their clients arrive and monitors the waiting room for client check-ins.
• Assists recipients with customer service and recipient complaints, and the grievances and appeals process.
• Verifies insurance coverage for new clients and subsequently monitors changes.
• Provides immediate support and guidance for crisis calls, ensuring that callers are connected with appropriate crisis intervention services or therapists as needed.
• Other duties as assigned by the Administrative Services Manager.

PHYSICAL REQUIREMENTS: Ability to walk, bend, stand, sit, lift up to 25 pounds with or without assistance, stretch/reach, hear, see, hand/finger dexterity and drive a vehicle. Position requires physical ability to complete and maintain certification in CPI techniques which will be a training class provided to the job incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.

OTHER REQUIREMENTS:

• Must have excellent computer literacy and technological skills.
• Strong interpersonal skills.
• Strong written and verbal communication skills; able to organize, prioritize and communicate effectively.
• High level of integrity and dependability.
• Able to maintain a positive attitude with work assignments and in relationships with other staff.
• Maintains appropriate professional image, composure, and effectiveness under pressure and in changing conditions; able to accept feedback as it relates to job performance and responsibilities.
• Must be able to maintain strict client confidentiality both during and after work hours.
• Ability to maintain good relations with external providers and constructively represent NCCMH in the community.
• Must be able to complete and remain current in initial and ongoing training requirements.
• Have own smartphone for communication, reliable access to messages, and multi-factoring capabilities.
• Have reliable transportation in carrying out duties. Use of personal vehicle for NCCMH business may be required when company vehicles are not available.
• Possess a valid Michigan driver’s license and have a satisfactory driving record.
• Ability to work within guidelines of the code of conduct, regulatory compliance plan, and personnel policies.
• Supports a philosophy of service delivery that is recovery-based, person centered, and culturally competent.
• Adherence to the Board’s personnel policies, procedures, and standards.