Consumer Services Coordinator-Intake - Bilingual (SP) - Job #641

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Department - Consumer Services - Intake - San Fernando Valley

Supervision 

Receives supervision from the Intake Supervisor. 

The Position and Job Summary

(These are examples of the types of duties that may be performed. Additional duties may be added.)

• Understanding of Lanterman Act eligibility guidelines and familiarity with clinical diagnostic assessments.

• Completes work within state mandated and departmental eligibility time-line. Schedules and completes initial Social Assessment. Coordinates clinical review, information gathering and/or assessments to establish eligibility.

• Coordinates with other resource agencies to gather and share information. Obtains,

reviews and interprets available records, assessments and IEP’s. Conducts comprehensive review of the applicant’s case history, records and assessments to effectively advocate for eligibility recommendations. Participation and case presentation in Inter-disciplinary Eligibility Determination staffings, as indicated.

• Provides advocacy and resource referral information to applicants and families. Explains Lanterman Act guidelines for eligibility determinations. Notifies applicant and completes Notice of Action letter for applicants determined not eligible.

• Maintains case records with SANDIS ID noted case activity, status changes and input of initial CDER. Provides excellent customer service to our consumers and families.

Employment Standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Skills and Abilities

Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Essential Requirements 

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. 

NLACRC Offers an Excellent Benefits Package

We offer employees a variety of health and dental plans:

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.

• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents

• Pre-Tax Flexible Spending Account for eligible health care expenses

• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses

• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees

• No cost Vision plan for employees and eligible dependents

• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees

• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)

• Participate in the Public Service Loan Forgiveness program

• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time

• Holidays – NLACRC offers 12 paid holidays throughout the year

• Most positions are offered a hybrid – remote option (at manager's discretion after 90-days of continuous employment)

Please note that benefit costs are pro-rated for part-time employees. 

Professional Development Opportunities & Growth 

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non-exempt. Regular Salary - $25.82 - $36.50 per hour, plus $69.24 per bi-weekly pay period for bilingual services. 

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.