Consumer Services Director (Job #219)

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Location / Department

San Fernando Valley / Consumer Services 1 - School Age

Supervision

Receives direction from the Deputy Director/Program Services Director.   Provides general supervision to assigned staff.

The Position and Job Summary

It includes the following. Assigned duties may vary and other duties may be assigned. 

Plans, organizes, directs and/or provides subject matter expertise/technical assistance for the overall work of a division/assigned project of the Consumer Services department to include the following areas:

• School Age, Self Determination, Medicaid Waiver, DEIB, Enhanced Unit,
• Participates in the development of department goals, establishes and/or maintains division-level programs such as Medicaid Waiver, CPP and Self Determination Services, directs the implementation of the division’s goals, objectives, policies, procedures and work plans, in accordance with the Lanterman Developmental Disabilities Services Act and NLACRC policies. 
• Formulates quality performance standards and outcomes to measure, evaluate productiveness of the division, and ensure accountability.   Provides or arranges staff training to meet quality and productivity expectations.
• Prepares and presents statistical and analytical reports on division activities.  May represent the agency or serve as consumer services liaison to governmental and community agencies, boards and committees, outside groups.
• Selects, trains, directs and evaluates assigned staff.
• Participates in management and senior management groups.        Provides technical assistance and staff support to Board committees and task forces.  Collaborates with external stakeholders. Serves as the Program Services Director, when assigned. 

Employment Standards 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

Education & Experience 

Any combination equivalent to or likely to provide the required knowledge and skills is qualifying.  A typical way to obtain the knowledge and skills would be:

• A Master’s degree in Social Work or a related field.  (LCSW, ASCW or MFCC desirable)                                 
• A minimum of 6 years of increasingly responsible professional experience in a related setting, including at least 3 years as a manager or supervisor. 

Skills and Abilities 

Planning, organizing, directing, and evaluating the work of a large social service department or organization, decision making in the administration of program and/or service standards, interpretation of complex governmental (and other) regulatory information, communication with staff, strong oral and written communications.

General Skills:

• Proven ability to lead and develop high-performing teams.
• Exceptional communication and presentation skills, with the ability to influence executive leadership.
• Strong project management skills, including the ability to juggle competing priorities and meet deadlines.
• Collaborative mindset, with the ability to work effectively across departments and with external partners.
• Analytical and strategic thinking skills to drive decisions and foster innovation.

Essential Requirements 

Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Regular travel will be required to all branch offices.

NLACRC Offers an Excellent Benefits Package

We offer employees a variety of health and dental plans:

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. 
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.  We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees 
• No cost Vision plan for employees and eligible dependents 
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b) 
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. 

Diversity, Equity, and Inclusion 

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. 

Compensation

This position is exempt. Regular salary: $137,158.89 - $185,164.51 annually.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.