Consumer Services Supervisor - Job #998

SCOPE: Responsible for ensuring delivery of quality information and services in assigned unit.

SUPERVISION: Receives supervision from the Consumer Services Director, provides general supervision to Service Coordinators, Service Coordinator Associates, Secretaries and other assigned staff.

EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.)

1. Assigns, reviews and approves work of unit staff members. Advises staff on resolution of complex service issues.

2. Represents the unit and/or company in dealings with service providers, other community and governmental agencies, community groups.

3. Hires, trains, directs, and evaluates unit staff.

4. Provides intra- and inter-departmental leadership in service planning and provision, participates in company management team, may serve as staff support for Board of Trustees’ committees and may be assigned to serve as senior staff in supervisor’s absence.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge: Developmental disabilities; Regional center (or related company) practices; Computer usage; Management and supervisory principles and practices. Experience with the legal system and related forensic issues, developmental centers, and dual diagnoses inclusive of mental health services/resources preferred.

Skills: Decision making; Analysis of complex material; experience with database software; Oral and written presentation; Clear communication of complex material; Staff development and leadership; Working effectively with diverse groups of people.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field
• Five years of Regional Center experience

Or

• Master’s Degree in psychology, social work, sociology, or related human services field or in a related field
• Two years of related professional/leadership experience

Or

• Master’s Degree in an unrelated field
• Three to five years of related professional/leadership experience
• Three years of professional experience should include service coordination at a Regional Center or related experiences
• Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred.

A valid CDL and transportation, or acceptable substitute, required for this position.

NLACRC Offers an Excellent Benefits Package: 

We offer employees a variety of health and dental plans. 

•    Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. 

•    Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.  We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents

•    Pre-Tax Flexible Spending Account for eligible health care expenses

•    Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses

•    No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees 

•    No cost Vision plan for employees and eligible dependents 

•    Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees

•    NLACRC offers two (2) deferred compensation plans - 457 and 403(b) 

•    Participate in the Public Service Loan Forgiveness program

•    Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time

•    Holidays – NLACRC offers 12 paid holidays throughout the year

•    Most positions are offered a hybrid – remote option

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.

Diversity, Equity, and Inclusion 

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. 

COMPENSATION:

This position is exempt. Salary range $84,257.00 - $113,746.96

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.