Training and Development Manager - Job #971

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Supervision

Receives direction from the Quality Improvement and Outcomes Director.

The Position and Job Summary

The Training and Development Manager will lead the organization’s training and development initiatives, ensuring alignment with strategic goals and fostering a culture of continuous improvement. This individual will identify, design, implement, and evaluate training programs that empower employees to perform at their best, support organizational objectives, and meet compliance standards. Collaborating closely with the Change Management and Quality Improvement team, the Training and Development Manager will oversee learning solutions that enhance organizational capabilities, drive employee engagement, and support innovation.

It includes the following. Assigned duties may vary and other duties may be assigned.

• Recruits, interviews, hires, and trains staff within and for the HR Recruiting team.
• Oversees the daily workflow of the Training team.
• Provides constructive and timely performance evaluations for direct reports.
• Handles discipline and termination of employee direct reports in accordance with agency policies.
• Training Strategy & Implementation: 
• Develop and execute a comprehensive training and development strategy for employees at all levels of the organization.
• Analyze organizational training needs and align programs with strategic goals and performance metrics.
• Oversee and support the design, development, and delivery of engaging learning solutions, leveraging instructional design methodologies and technology.
• Oversee and support the creation of a variety of learning materials, including eLearning modules, instructor-led training, job aids, and blended learning solutions.
• Design and implement leadership development initiatives to cultivate strong leaders across all departments.
• Provide coaching and mentoring to key stakeholders and managers.
• Collaboration & Cross-Functional Partnership:
• Partner with the Quality Improvement and Change Management teams to align training initiatives with organizational change strategies.
• Work closely with HR, department heads, and other cross-functional teams to ensure training programs meet diverse needs.
• Program Evaluation & Continuous Improvement:
• Evaluate the effectiveness of training programs through feedback, assessments, and performance outcomes.
• Continuously improve training programs based on employee feedback, organizational needs, and industry best practices.
• Compliance & Reporting:
• Ensure training programs meet regulatory, compliance, and accreditation requirements.
• Maintain training records and provide reporting as needed for audits or organizational reviews.

Employment Standards 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

Education & Experience

A Bachelor’s degree and four years of related experience.  A Master’s degree in a related subject may be substituted for two years of experience.   Experience servicing consumers with complex needs who are at risk of hospitalization preferred and/or Regional Center or other related agency experience preferred. Minimum of 5 years of experience in training and development, including instructional design and facilitation. Experience managing organization-wide training programs, preferably in a cross-functional and regulated environment.

Skills and Abilities 

• Strong leadership skills with the ability to inspire and influence teams across multiple levels and functions.
• Expertise in instructional design, adult learning principles, and learning technologies (e.g., LMS platforms, eLearning software).
• Exceptional project management skills with the ability to manage multiple priorities and deadlines.
• Analytical mindset to assess training needs and measure program effectiveness.
• Excellent communication and interpersonal skills for effective collaboration with diverse teams.
• Knowledge of Lean Six Sigma or quality improvement methodologies is a plus.

Essential Requirements

• Strategic thinker with a passion for driving organizational excellence through learning and development.
• Collaborative and adaptable leader who thrives in a dynamic, fast-paced environment.
• Commitment to fostering diversity, equity, and inclusion in all training initiatives.

NLACRC Offers an Excellent Benefits Package

We offer employees a variety of health and dental plans: 

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution additional plans that the employee may select for employee only or employee and dependents costs. 
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.  We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees 
• No cost Vision plan for employees and eligible dependents 
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b) 
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff for those seeking future leadership opportunities in the social services field. 

Diversity, Equity, and Inclusion 

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. 

Compensation

This position is exempt. Regular Salary: $110,510.40 – $152,380.80 annually. 

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Salary : $110,510 - $152,381