Operations Instructor (bus)

Under general direction from the Training Manager, the Operations Instructor instructs and trains new and experienced employees in Bus Operations or Maintenance, and contracted client trainees in the proper operation of buses, other transit vehicles, and equipment; and plans, organizes, and teaches a variety of training programs.

Distinguishing Characteristics

The Operations Instructor is distinguished by its ability to perform specialized and specific training activities requiring knowledge of transportation programs. With this knowledge, this position can prioritize, plan, schedule, implement, and deliver new hire operations training, ongoing operations training, refresher training and post-accident training to include classroom and on the road instruction while ensuring compliance with local, state, and federal regulations.

Supervision Received and Exercised

This position reports to the Training Manager, receiving guidance on overall goals, policies, and strategies. This position has no direct supervisor authority, but they are expected to help develop bus operations training programs.

Working Conditions

Normal working conditions for this position are in an office, operations facility, and field setting. Business travel may be required periodically between District sites, governmental agencies, consultant’s facilities, and other locations as required, flexible schedule as required.

Essential Functions

Duties may include, but are not limited to, the following:

• Provides all required training on all vehicle models and support equipment; including but not limited to policies and procedures, defensive driving, requirements of the Americans with Disabilities Act (ADA), and all route and in-service route training.

• Assists in the development of training manuals, lesson plans, and related teaching support materials; plans, organizes, and implements established training programs; and provides input and expertise for the potential revision of programs and training materials.

• Assists in the development of detailed technical training and testing materials

• Observes and evaluates each trainee's performance and recommends remedial actions. Provides training and preparation to new hires/employees to qualify for their commercial Driver License.

• Provides training to newly hired, regular, and Behind the Wheel Trainers, in the use of NCTD’s teaching methods, lesson plans, and teaching materials for the proper training of Bus Operators.

• Implements the Department of Motor Vehicles (DMV) Employer Testing Program to administer the Certificate of Driving Skills forms (DL170) testing.

• Maintains accurate records of annual Bus Operator training on forms required for the documentation of drivers' training hours (DL260); as well as requirements for Verification of Transit Training Certification (VTT).

• Participates in the planning, organizing, and support of internal and external training activities.

• Participates in seminars and workshops, as required, in relation to the duties and functions described above.

• Provides training in escalated or emergency situations, as assigned.

• Other duties as assigned.

Education and Experience

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Ability to use the phone and computer for extended periods, sitting at a desk or table, type and use a keyboard and mouse to perform necessary computer-based functions, and communicating through speech in the English language is required. 

Machines / Tools / Equipment

• Ability to operate a personal computer and Microsoft Office Suite programs.

• Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.