What are the responsibilities and job description for the Contact Center Representative position at North Creek Roofing?
Call Center Representative
North Creek Roofing is looking for motivated individuals who have experience in lead generation and appointment setting to join our Contact Center. This position is responsible for scheduling sales appointments and providing exceptional customer service to new and existing clients.
Here are some examples of the actual work your day would include:
- Assist with all inbound and outbound call volume; with the goal of setting appointments for in-home consultations
- Handle all customer inquiries and concerns
- Be able to explain to customers the basic features and services of the products we offer
- Clerical duties including scanning, filing, and mailing
To be successful in this role, you need to have a certain amount of knowledge, skills and experience:
- Prior experience in Customer Service
- Scheduling experience
- Excellent written and verbal communication skills
- Willingness to learn
- Demonstrate teamwork, initiative, and a willingness to problem solve
- Positive and professional demeanor
- This person will begin working in our Mill Creek office immediately and move to our new call center in Tacoma that will be launching in late March/early April. We are happy to provide mileage reimbursement for the commute to Mill Creek until our Tacoma facility opens.
