What are the responsibilities and job description for the Student Loan Customer Service Representative position at North Dakota Bank of North Dakota?
Hiring Range: $38,497 - $48,122 annually
Location: Bismarck, ND. This position has the opportunity to work a hybrid schedule.
The Bank of North Dakota (BND) is seeking a Student Loan Customer Service Representative to join our team! The Bank was established to promote agriculture, commerce, and industry in the State. At BND, we offer rewarding work opportunities with a competitive employee benefits package including a fully paid family health insurance plan, paid leave, retirement plan options, work-life balance/flexibility, an infant-at-work program, tuition reimbursement, and more!
Summary of Work
This position is the primary point of contact for current and potential student loan customers for the Bank of North Dakota. We counsel customers on all aspects of our DEAL Student Loan program including loan origination, avoiding delinquency, student loan refinance and successful repayment. The Customer Service Team is primarily focused on inbound phone calls and requires excellent verbal and written communication skills. In addition to our primary role the Customer Service Team helps to support the Education Market with special projects, support our walk-in customers and assist in other tasks as needed. A successful candidate is detail oriented, has excellent time management skills, is willing to be flexible and has a desire to learn and be a part of a team.
Minimum Qualifications
Requires a high school diploma or GED and four years of related customer service work experience related to servicing a variety of products or services, receiving and analyzing information to find solutions, and addressing customer concerns. Strong written and verbal communication skills are required for this position.
College or vocational education focus in accounting, business administration, banking, economics, or finance may be substituted for the four-year work experience requirement on a year-for-year basis.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.
Application Procedures
Please attach a resume to your electronic application. All application material must be received by 11:59 pm on the closing date. Application form and resume should demonstrate the knowledge, skills, and abilities that are needed to meet the minimum qualifications for this position. Application materials will be scored based on a 100-point job related personnel system. Applications should include information which directly addresses how the applicant meets the minimum qualifications and summary of work. It is very important to be thorough and detailed on all your application materials.
Applicants who experience technical difficulties during the application process should contact recruiter@nd.gov or 701.328.3290. If accommodations or assistance is needed in the application or interview process, please contact Mallory Green at mallgreen@nd.gov 701.328.6573 or TTY users may use Relay North Dakota at 711 or 800.366.6888.
Notice to prospective employees that the Bank of North Dakota complies with the U.S. Dept. of Labor Family and Medical Leave Act (FMLA); and all information contained within, at www.dol.gov/whd/fmla.
A credit, state and federal background check will be conducted on the final candidate.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.
Salary : $38,497 - $48,122