Pharmacy Customer Service Rep

Family Healthcare Pharmacy is seeking a motivated, experienced Customer Service Representative to join our growing team of innovative professionals. We are a closed door, clinic pharmacy operating at 2 sites in Fargo, ND. We are looking for a candidate who will be a positive addition to our team by providing excellent customer service and culturally sensitive patient care. The Pharmacy Customer Service Representative will work under the direct oversight of a Registered Pharmacist to assist patients with ordering and pickup of prescription medications. Pharmacy staff dispense prescriptions, provide patient education on use of medication, perform clinical services related to medication management, maintain patient records, and provide drug and product information to medical providers of the health care center.

The pharmacy complies with all state and federal laws regarding the practice of pharmacy. Candidate must possess excellent verbal and written communication skills to work effectively with pharmacy and clinic staff, medical providers, and patients.

Work Schedule:

Monday - Friday, shifts ranging from 8 AM to 6 PM

Advertised Salary:

$40,000 /year - salary to commensurate with experience

Minimum Qualifications:

• Knowledge of medical systems
• Demonstrated excellent organizational skills
• Demonstrated ability to work cooperatively with other staff
• Flexibility in performance of daily responsibilities
• Ability to work accurately and efficiently in a busy, fast paced pharmacy environment
• Willingness to actively participate in the continuous quality improvement of pharmacy services

Preferred Qualifications:

• Experience in medical or pharmacy setting, procedures and guidelines
• Familiarity with insurance programs
• Experience with PioneerRx pharmacy management system
• Experience with Point of Sale Transactions
• Experience working in a diverse, multicultural setting
• Experience working with interpreters/language lines

Applicant Materials Required:

Resume and cover letter

NDSU OFFERS EXCELLENT BENEFITS!

Full time employees are eligible for the following benefits:

• Health Insurance coverage with 100% of the premium paid for by NDSU for Single or Family Plan
  • Option of a PPO/Basic Plan or High Deductible Health Plan with Health Savings Account
  • Benefits begin the first of the month following date of hire
  • Wellness benefits are included for healthy lifestyle participation
• Superb Retirement Plan
  • Employer Contributions range from 7.5% - 12.26% based on position
• Basic Term Life Insurance
• Tuition Waivers for Employee (three classes per calendar year)
• Tuitions Waivers for Spouse/Partner & Dependents (eligible for 50% waiver)
• Paid Leave – including Annual leave, Sick Leave and 10 paid Holidays
• Employee Assistance Program
• Optional benefits include: Supplemental Life, Dental, Vision, Long-term care insurance, Flexible Spending Account (Health & Dependent Care) and Supplemental Retirement Plans
• More Detailed Information Here: Benefits | Human Resources | NDSU

About Us:

North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.

NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.

NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.

No Smoking Notice:

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

EO/AA Statement:

NDSU does not discriminate in its programs and activities on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable. Direct inquiries to: Vice Provost, Title IX/ADA Coordinator, Old Main 201, NDSU Main Campus, Fargo, ND, 58108, 701-231-7708, ndsu.eoaa@ndsu.edu.

Diversity Statement:

NDSU strives to be a community of belonging, recognizing unique differences as strengths of our university. We seek to recruit and retain a diverse workforce that supports a community in which diverse populations and perspectives will know and learn from one another. NDSU values candidates who are committed to our core values of respect, inclusivity, community, creativity, excellence, impact, innovation, integrity, resilience, responsiveness, and transformation. Successful candidates will be committed to and help advance our strategic goal to create and maintain an open and respectful environment to promote inclusivity and diversity as a cornerstone of education, research, and outreach.

Veteran’s Preference Notice:

This position is subject to North Dakota Veteran’s Preference requirements.

Reasonable Accommodation Information

North Dakota State University is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at 701-231-8961 or ndsu.hr@ndsu.edu.