Support Specialist

Summary of Work

Employer Services provides policy administration and safety services to policyholders. The purpose of the Support Specialist is to provide administrative support to the Policyholder Services Department as well as WSI employer stakeholders. Impactful duties of the Support Specialist position include:

• Manage incoming emails and calls related to employer accounts.
• Review and complete employer updates in WSI's claims and policy system.
• Onboard users in WSI's online portal, myWSI. Provide technical support for users within the portal.
• Administer letter campaigns using mail merge software.
• Support underwriting project to identify employers who may have a requirement of coverage with WSI.
• Review and complete Verification of Non-Employment forms for employers who do not meet WSI's requirement of coverage. Coordinate with other state agencies to provide verification that an employer has contacted WSI regarding their requirement of coverage.
• Coordinate email and calling campaigns to encourage employers to submit their delinquent payroll reports.
• Process daily financial entries and reallocate application of payments.
• Draft correspondence not generated by the forms system.

To be successful in this position, you must be a good listener and communicator, be proficient in Microsoft Office products, have an eye for attention to detail, be able to handle multiple tasks at once and be flexible and willing to learn new duties and procedures.

Minimum Qualifications

• High school diploma or equivalent is required.
• Two years of demonstrated experience in office support or customer service is required.
• Further education in office support, business, or office education may substitute for the work experience requirement on a year-for-year basis.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Apply online and upload the following information: cover letter (addressed to Human Resources), resume, references, and copy of college transcripts (if applicable). All application materials must be received by the closing date to be considered for the open position. Background checks will be conducted.

WSI staff will score all applications based on a 100-point scoring and rating system. Applications should include information that directly addresses how the applicant meets the minimum qualifications and a summary of work. It is very important to be thorough and detailed in the application materials. Incomplete sections in the application will not be given credit.

Applicants with disabilities should contact Denise Osmond at 701-328-3849 in advance of applying to discuss any special provisions needed for applying or interviewing.

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or 701-328-3290.

ND Relay Number 1-800-366-6888.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.