Teller Supervisor

Overview

A Teller Supervisor in our Dallas Banking Center is expected to actively listen to customer's needs, recommend products or services that may be of benefit to them and have a service mentality that encourages the engagement of relationships with customers and co-workers. This position is responsible for overseeing the daily activities of the Tellers to ensure they provide exceptional service to the Bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the Bank. Duties will include making sound, time-sensitive business decisions to pay certain items presented for payment and approving items for deposit. Extensive attention to details and industry knowledge will be required to grant such approvals while demonstrating the ability to manage risk to the financial institution.

Responsibilities

• Lead and foster a customer-focused culture, driving continuous improvement, innovation and leading change.
• Drive mobile services and alternate channel adoption among employees and customers.
• Motivate and encourage employees to meet and exceed monthly sales goals; market Bank products and services and ensure employees have appropriate knowledge levels of Bank offerings. Demonstrate successful sales, referral and service practices.
• Support, develop and guide a positive environment for employees.
• Perform Teller duties on a daily basis.
• Monitor Tellers and Universal Bankers to ensure compliance with North Dallas Bank & Trust Co. policies and procedures.
• Complete complex transactions and demonstrate mastery of Teller application transactions and processing Teller operations. Responsible for cash management, controls and assist other Tellers with accuracy in cash handling and balancing.
• Complete required audits and reconciliations of consignment items and general ledger tickets. Conduct audits of Tellers, vaults, ATMs and currency dispensers.
• Oversee and audit operational procedures, which may include those for safe deposit, cash vault, negotiable instruments, night deposit, etc.
• Coach, develop, evaluate and retain Teller staff.
• Mentor team and help resolve customer issues. Give direction and feedback to others to increase their knowledge and performance.
• Direct onboarding of new Tellers. Conduct training sessions for staff on new policies, products and procedures.
• Perform security functions by opening and closing Bank and vault and ensuring overall safety and security of Bank grounds.
• Assist with interviewing and hiring of Teller staff.
• Issue verbal and written corrective actions on Teller operations, as necessary.
• General account inquiries, including placing order for account research.
• Ability to provide professional phone communication to clients, as needed.
• Proactively demonstrate acknowledgement of customers entering the Bank or area.
• Facilitate morning huddles, sales meetings, and monthly staff meetings.
• Ability to promote and model professional communication and demeanor.
• Demonstrate strong initiative in role.
• Assign duties and work schedules to workers to ensure efficient functioning of department.
• Train employees in customer service and banking procedures.
• Examine Teller and Universal banker reports of daily transactions for accuracy.
• Consolidate and balance daily transactions.
• Ensure supply of money for financial institution's needs based on legal requirements and business demand.
• Occasionally allows customers access to safe deposit boxes, following specified procedures.
• Monitor and review financial institution's security procedures and control access to vault.
• Issue written and oral instructions.
• Study and standardize procedures to improve efficiency of subordinates.
• Fosters an environment of mutual respect among workers and resolves grievances.

Supervisory Responsibilities

• Supervises 3-10 employees in the Banking Center.
• Carries out supervisory responsibilities in accordance with the Bank’s policies and applicable laws and as directed by Management.
• Assisting in interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Bachelor’s Degree (B.A.) preferred, Associate’s Degree (A.A.) or equivalent from two-year College or technical school; one to three years related bank experience and/or training; or an equivalent combination of education and experience.
• Minimum one year in Banking Center Operations with three years of cash handling experience, preferred.
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Proficient knowledge of Microsoft Office products, including Outlook, Excel and Word. Proficiency with computer systems required. Advanced keyboarding and ten-key skills. 
• Speaks clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; uses proper phraseology and non-technical Bank jargon when talking to customers (i.e. instead of saying “No Problem”, say “You’re Welcome”).
• Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information; presents numerical data effectively.
• Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s effort to succeed.

Location: Dallas, TX (Preston Road & I-635/LBJ)

Join the NDBTeam!

We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering exciting opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness. If this sounds like something you would like to be a part of – consider applying today.

North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.