IT Coordinator

Description

Northeast Kingdom Community Action (NEKCA) services the three counties in the heart of Vermont’s Northeast Kingdom.  This region is known for spectacular mountains and views, and some of the most beautiful lakes in North America.  Outdoor recreation thrives here in the Kingdom, including cycling, skiing/riding, hiking, golf, fishing, hunting, snowmobiling, and four-wheeling.   

NEKCA’s staff consist of a hardworking team dedicated to the clients we serve while supporting one another in the work that we do. 

Join the NEKCA team to experience the many benefits that we offer including: 

• Health care coverage 
• Dental care coverage 
• Vision coverage 
• Life/Short Term Disability/AD&D 
• Retirement Plan  
• Vacation  
• Sick time off 
• Paid holidays 
• Employee Assistance Program 

All NEKCA staff contribute to a culture of diversity, equity, and inclusion. 

The IT Manager will provide administrative IT support agency wide in the effort of operating, optimizing and maintaining the existing Microsoft O365 platform as well as work to incorporate any new services utilized by NEKCA. The ideal candidate is someone who has strong written and verbal communication skills, as well as strong technical assistance experience, with a can-do attitude, who is a team player, creative, a collaborator and someone who will go out of their way to find solutions to problems. 

Essential Functions:  

• Work with the Director of Finance in a supportive role to assist in the management of the O365 system utilized by NEKCA. Includes setting up new accounts, terminating accounts and assigning appropriate licenses. 
• Work with the following software programs: Teams, Outlook, SharePoint, OneDrive and other M365 apps (Forms, Power Automate, Planner, etc)  
• Use judgment, critical thinking, technical expertise and troubleshooting skills to diagnose end-user incidents to restore services or provide solutions 

Duties and Responsibilities:

• Respond and work on tickets regarding Microsoft 365 platforms, in order of level of need. 
• Provide end user training, guidance, and assistance. 
• Educates employees on IT services and processes, including appropriate paths to engage IT for support 
• Analyze incidents, problems, and requests to identify trends and solutions 
• Maintain equipment listing for all electronic devices and track assignments
• Pursue educational opportunities and training that further professional development.  

Requirements

• Must comply with NEKCA policies if hired. 
• Staff will be required to authorize and successfully pass NEKCA’s criminal record check process and driving record check process.  
• Staff is required to be completely vaccinated against COVID-19 prior to starting position 
• High school diploma/ equivalent or higher, BA in related program preferred 
• 1-2 years relevant experience required, 3 - 4 years preferred
• Excellent written and oral communications skills.  
• Proficiency in Microsoft O365 products. Demonstrated experience in administration of Microsoft O365. 
• Demonstrated sensitivity to the challenges faced by low-income individuals seeking to become economically self-sufficient.  
• Demonstrate competency in all five areas of NEKCA’s Core Values
• Demonstrate and support a culture of diversity, equity and inclusion.
• Empower individuals to recognize and utilize their potential for growth and positive change
• Promote social justice and equity in the community.
• Build and maintain strong relationships with the local community.
• Involve community members in the organization's initiatives and decision-making processes.
• Value diversity and respecting the cultural backgrounds of participants 
• Ensure that services are inclusive and culturally sensitive.
• Uphold ethical standards in all interactions with participants and the community.
• Participate in self-reflection and self-care practices to prevent burnout.
• Adhere to ethical guidelines and professional codes of conduct.
• Maintain participant confidentiality and ensuring participant safety.
• Use clear, respectful, and professional language and behavior when communicating with participants, colleagues, and other service providers.
• Demonstrate a genuine understanding of and care for the needs and feelings of participants or service users. 
• In person attendance required during scheduled hours as defined by your supervisor.
• Be sensitive to participant’s unique situations and challenges.
• Represent NEKCA in public and advocating for its mission.
• NEKCA is an EOE and provider.