What are the responsibilities and job description for the EPIC APPLICATION ANALYST I -MSO position at North East Medical Services?
This is an entry-level Epic Analyst position who plays a crucial role in the implementation, maintenance, and support of Epic Tapestry application for NEMS MSO operation. This position involves working closely with end-users, IT teams, and other stakeholders to ensure the effective use of Epic Tapestry software to enhance the medical management workflow efficiency in managed care business operation.
ESSENTIAL JOB FUNCTIONS:
- Implementation and Configuration:
- Assist in the implementation and configuration of Epic Tapestry modules.
- Work with MSO operation teams to understand business requirements and translate them into system configurations.
- Collaborate with other IT professionals to ensure integration with existing systems.
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Support and Troubleshooting:
- Provide first-level support for end-users experiencing issues with Epic Tapestry.
- Investigate and troubleshoot reported problems, identifying root causes and implementing solutions.
- Work with vendors and internal teams to resolve complex technical issues.
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Training and Documentation:
- Conduct training materials for end-users on the proper use of Epic Tapestry.
- Create and update documentation related to system configurations, processes, and troubleshooting procedures.
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Testing and Quality Assurance:
- Participate in testing activities, including system upgrades, patches, and enhancements.
- Ensure the quality and reliability of Epic applications by conducting thorough testing.
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Collaboration and Communication:
- Collaborate with cross-functional teams, including Claims, Utilization Management (UM), Provider Network Operation (PNO), Case Management (CM), Eligibility and Capitation management, EDI transmission, VBC administrators, and IT professionals.
- Communicate effectively with stakeholders to gather requirements and provide updates on project statuses.
QUALIFICATIONS:
- BA/BS required or 2 years of relevant work experience in healthcare maybe substituted.
- Epic Tapestry certification or credentialed in one or more modules or must obtain within 6 months of hire.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of Microsoft Office (Word, Excel, Power point, Outlook).
- Ability to work on rotational after hours and Saturdays as needed.
- Knowledge of Agile methodology (JIRA) ticketing system preferred.
- Previous experience with healthcare IT systems or Epic applications preferred.
LANGUAGE:
- Ability to read and write English fluently is required.
- Fluency in other languages is an asset.
STATUS:
- This is a FLSA Non-exempt position.
- This is not an OSHA high-risk position.
