What are the responsibilities and job description for the Front Desk position at North Florida Eye Surgeons LLC?
Description
About us:
Florida Eye Specialists is a top provider in eye care for the greater Jacksonville area and is the preferred provider for the Jacksonville Jaguars! There are currently several locations in and around Jacksonville and we are growing every day! The physicians and staff of Florida Eye Specialists are united by a common passion for excellence in eye care. All our doctors have dedicated numerous years of medical school, residency, fellowship and post-fellowship training to eye-disease research and education.
Benefits:
After successful completion of a 90-day probationary period, Full Time employees will be eligible for the following benefits:
· Paid Time Off & Paid Holidays
· Medical, Dental & Vision
· STD & LTD
· 401k & Profit Sharing-After 1 year
Job Summary:
As a Front Desk Associate, you will act as the first point of contact for our patients and set the tone for the visit through excellent patient care. You will be required to perform the necessary administrative responsibilities needed to create a smooth check in/out experience for patients.
Duties:
· Schedule appointments, coordinating ancillary testing when necessary and ensuring pre certs and prior authorizations are received.
· Make appointments, cancel, reschedule and handle no-show appointments
· Greeting patients, verifying all demographic information, verify insurance
· Collect copayments, deductibles and coinsurance and provide receipts
· Data entry & record keeping
· Communicate with patients, physicians and staff
· Maintain inventory of medical products and office supplies
· Maintain a neat, clean waiting room
· Oversees record keeping for and destruction
· Assists satellite offices, some travel may be required
· Comply with HIPPA confidentiality standards
Requirements
Requirements:
· Excellent verbal and written communication skills
· Excellent customer service skills
· Excellent organizational skills and attention to detail
· Ability to multi-task and function well in a high-paced and at times stressful environment
Education and Experience:
· High School Diploma or equivalent
· Healthcare receptionist experience preferred
Physical Requirements:
· Prolonged periods of sitting at a desk, working on a computer
· Repetitive hand movements (specifically keyboarding and writing)
· Travel to other offices as needed
