What are the responsibilities and job description for the Remote or Office Member Service Representative position at North Florida Retirement Village?
North Florida Retirement Village -
North Florida Retirement Village is a renowned retirement community dedicated to providing exceptional services and care to our senior residents. We are currently seeking a friendly, resourceful, and customer-focused Member Service Representative to join our team.
As a Member Service Representative, you will be responsible for providing outstanding and personalized service to our residents, their families, and visitors. Your primary goal will be to ensure that our community members have a positive and fulfilling experience during their stay at North Florida Retirement Village.
Key Responsibilities :
- Greet and welcome residents, families, and visitors with a warm and professional demeanor.
- Build and maintain strong relationships with residents and their families, ensuring their needs, preferences, and concerns are addressed in a timely and efficient manner.
- Answer incoming calls, emails, and walk-in inquiries, providing accurate and helpful information.
- Schedule appointments and maintain the community calendar.
- Assist with move-ins and move-outs, including conducting tours for potential residents and their families.
- Collaborate with various departments to ensure seamless coordination and delivery of services.
Qualifications :
Why work for us :
If you are passionate about making a difference in the lives of seniors and have a knack for providing exceptional customer service, we invite you to apply for the position of Member Service Representative at North Florida Retirement Village.
