What are the responsibilities and job description for the Front Desk position at North Florida Surgeons, P.A.?
Front Desk
Jacksonville, FL • North Florida Surgeons - Baptist South Division
Description
North Florida Surgeons- Baptist South division is looking for an energetic, patient focused Front Desk team member. NFS - Baptist South is a growing 5 Surgeon General Surgery Practice. This is an excellent opportunity to join a busy surgical practice! We are located in the Office Side of Baptist South Hospital. North Florida Surgeons Baptist South Division offers great benefits, competitive wages and opportunities for growth.
Individual Benefits include comprehensive Medical, Dental and Vision. Company paid STD, LTD, Life,
401(K), 6 Paid Holidays, and PTO.
Here's what you'll do:
- Welcome introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communications
- Schedules appointments following established office protocols
- Verify patient insurance benefits, and eligibility and has clear understanding of co-payments, co-insurance, and deductibles
- Demonstrate ability to correctly communicate benefits to patients.
- Obtain and assures appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital).
- Collect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.
- Maintain an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness and modifying activities if necessary.
- Answer patient calls, letters and other correspondence as appropriate in an acceptable time frame.
Requirements
Here's what you'll need to do it:
- Must be dynamic, energetic, and detail oriented
- We are looking for a self-starter possessing strong interpersonal and organizational skills.
- The applicant must have excellent verbal and written communication skills and the ability to multi-task
- Complies with all Federal, State, HIPPA, and OSHA guidelines as well as organizational policies and procedures
- Proficiency in Microsoft office software, especially Excel, Outlook, Word
- Prior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferred
- Must demonstrate superior customer service skills and communicating with patients in a courteous, professional, cooperative and respectful manner.
- Must provide two professional references including preferred mode of contact.
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
